valuebasket misrepresentation

Chomeur

Made a purchase with valuebasket. The site shows a UK phone number and, twice on the homepage a picture of a lorry next to the words "free shipping". So you're led to think that delivery will be from the UK. However when you look more closely you see that:

"Delivery Times

With our Free Delivery service, orders are typically shipped out within 2-4 business days and delivered within 6-9 business days. Unexpected circumstances may prolong delivery up to 30 days on rare occasions. "

and

"Import, Taxes And Fees : Where import duties and taxes (directly and indirectly related) are applicable on overseas deliveries outside Hong Kong, these will normally be subjected to the recipient; directly related taxes and duties include those import taxes/duties that are levied on the invoiced order, any courier's customs handling surcharges and any Free Domicile forwarding surcharges levied by the courier; indirectly related taxes and duties arise from different customs policies around the world which may apply other additional customs or clearance costs."

So actually products are delivered from Hong Kong and you're subject to a lengthy delivery period and the risk of having to pay import duties.

So I've gone and cancelled my purchase. But it's still frustrating. Why can't they just be honest and show an aeroplane next to the free delivery wording?:mad:

transient

Chomeur wrote: »

Made a purchase with valuebasket. The site shows a UK phone number and, twice on the homepage a picture of a lorry next to the words "free shipping". So you're led to think that delivery will be from the UK. However when you look more closely you see that:

The free shipping next to the picture of the lorry and telephone number lead me to believe it is free shipping and they have a contact number. It doesn't lead me to believe they are based or have a UK presence.

jacques_chirac

They will spend a good proportion of their journey on a lorry, possibly longer than they will on a plane. I fail to see how you are led to believe they are shipped from the UK.

peachyprice

Did you read the shipping info before you paid? Nowhere does it imply items are shipped from the UK.

worldwide Service

ValueBasket.com as part of its aim to bring all the latest gadgets and electronics to consumers worldwide offers delivery to almost all countries throughout the world.

International and Domestic Couriers

ValueBasket.com has partnered with well-known courier companies to provide peace-of-mind for all our customers. Through strong working relationships with each of the companies we're able to ship globally leveraging our comprehensive shipping network made possible through our partnerships with DHL, FedEx, UPS, Royal Mail, and the United States Postal Service.

Shipping Costs

ValueBasket.com offers value for money with FREE shipping(1) on orders delivered to the United Kingdom, European Union, Australia, New Zealand, United States, Singapore, Malaysia and Hong Kong.

Although we endeavor to provide free shipping to all countries, the cost of delivery in some countries is much higher than others. As such, all other countries are subject to a nominal fee for delivery, which is added and shown on your checkout order amount.

shaun_from_Africa

Chomeur wrote: »

Why can't they just be honest and show an aeroplane next to the free delivery wording?:mad:

Unless your house has been built on the runway at an international airport, the possibility of your package being delivered to your front door by an aeroplane is somewhat remote don't you think? but there is an extremely good chance that it will be delivered by someone driving a van or lorry.

DCFC79

Sorry OP but I have to agree with everyone else, nothing on the front page indicates that delivery will be from the UK.