beauty salon refusing refund

PrincessKendra

Hi,

I went for a free patch test for IPL hair removal which I was deemed suitable. The salon offered me a 'groupon deal' they had on which was a reduction in cost for 6 sessions. I took the offer directly from the salon and did not purchase it via groupon and signed all relevant paper work about the treatment and groupon deal. I was asked if I would pay the full cost of treatment there and then which I obliged. Three days later I got a job offer on the opposite side of the country therefore I would not be able to attend the full course of treatments. I called the salon asking for a refund and explained my situation. I cancelled 10 days before my first scheduled appointment, but the salon said they would not give me a refund. There reason was because I had purchased it via the groupon deal. I had not. I had not purchased the deal via groupon, therefore as far as I am aware the rules set out by groupon are void. There website also has terms and conditions which state you have to give 48 hours notice if you are cancelling, which I gave far more than this. The groupon deal also states this IF I had purchased it through them. Groupon are not getting any percentage of my custom for this treatment. Therefore I am wondering what my rights are to obtain my refund?I have asked them to email me the specific reason why they are refusing it, I am still waiting. I believe I am covered by the sales of goods and services act 1982 and I think I will have the right for a cooling off period, like with any purchases, but need this confirming. Technicaly I think they have 'stolen' my money. I have not undergone any treatment and cancelled well within there t&cs so please can anyone give me advice/help with what to say now. Thanks in advance.

somethingcorporate

There is no right to a cooling off period under the act you mention but yes your transaction will be covered under that act.

What specifically do the T&Cs say about cancellations and rights to a refund?

It's not the salon's fault you are deciding to move to the other end of the country and contractually you've agreed to pay them for the service.

Poppie68

So you paid for the Groupon deal but via the salon?...would Groupn T&C not still apply?

keyser666

Poppie68 wrote: »

So you paid for the Groupon deal but via the salon?...would Groupn T&C not still apply?

No they havent purchased the groupon deal so they will not apply

Poppie68

keyser666 wrote: »

No they havent purchased the groupon deal so they will not apply

Just double checked the original post and she does state she bought the groupon deal but through the salon so says groupon T&C won't apply...

Sorry can't post any multi quotes at the moment...???

PrincessKendra

Hi thanks for replying. I didnot buy the groupon deal via groupon website. And therefore I did not get a groupon voucher with a code on you give to the salon. They simply offered me that deal direct but groupon were not involved in any way and will not get a percentage of my trade. The t&cs are that you need to give 48 hours notice before cancellation otherwise you will have to pay in full. I believe the salon think I have just changed my mind about the treatment, thats not the case, I have forwarded them proof I have to relocate. I have cancelled well within there t&cs and believe I am covered by the sales of goods act. Therefore in effect, it seems they are refusing to give my money back and therefore technically have stolen it!! The problem with these small business, they are so eager to take your money in the first place but when you need to cancel it's like drawing blood from a stone. :-(

Fosterdog

You seem to think that the SoGA gives you the right to a cooling off period to change your mind, it doesn't, you have no legal right to a cooling off/change of mind period if something was bought in a shop. All in store purchases should be considered final unless the shop has a returns policy that allows you something above the law.

They may have T&Cs for change of mind for customers who paid full price but they may have different terms for discounted sales/offer prices.

Surely when you signed up you knew you had applied for a job at the other side of the country.

You entered a contract and you now want to break that contract, you can't just do that without penalty.

somethingcorporate

As has been stated twice above (once by me) there is no automatic right to a cooling off period, regardless of whether you changed your mind or are moving across the country (there is no difference between the two really, it is still you looking to breach the contract).

bris

The salon's own T&C's still give the OP the right to cancel, unless of course the same T&C's specifially mention no right to cancel discounted services, without this clause the assumption would be the right to cancel up to 48 hours in advance.

Any reasonable person in a small claims court would find in the OP's favour on the basis of the T&C's, if there is no mention of the discounted rates being excluded.

Fosterdog

But without seeing the T&Cs there may be more to it, I've got a friend who runs a beauty salon allows you to cancel but to rearrange the appointment rather than a refund. Maybe that's common with all salons.