cooling off period of 3rd party claims companies

arig66

hi all, just wondering if anyone out there or at MSE has come across this situation..................
late last year I received a cold call by phone from the Claims Advisory group, asking me if I had considered claiming back compensation for mis-sold ppi . After a lengthy discussion and trying to explain that none of my loans I had taken never included ppi or so I thought . I agreed that it may be worth a try and they sent me over various forms to sign and return.
a few days later I decided that I didn't want to pursue the claim any further after hearing of hassle with the likes of these companies. I checked the terms of conditions which stated that I had a 14 day cooling off period" and if I emailed them within this period cancelling the agreement no further action would be taken at any cost to me. I sent the email within 5 days of receiving the docs and thought no more of it.
5 weeks go by and I receive a letter from the bank I took the the loan from stating that my claim had been found to be correct and compensation would be forthcoming which would be paid by cheque to me seeing I don't bank with them anymore.
2 days later I receive a phone call from Claims Advisory group happily informing that my claim had been upheld and compensation was due within the next 28 days , I explained to the CAG representative that I had cancelled the agreement with them within the 14 day cooling off period and have a email to prove date and time of cancellation,


are they still due their cut of the compensation figure even if they have obviously "jumped the gun" and processed the claim without waiting for the cooling off period to elapse?
they have now sent an invoice . can anyone help?

amersall

If it is in the terms and conditions that you can email to cancel, you have proof that you cancelled within the 14 days.