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Help please - Bathstore faulty item

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Comments

  • Poppie68
    Poppie68 Posts: 4,881 Forumite
    Tenth Anniversary Combo Breaker
    Just wondering if maybe whoever was doing the renovation work damaged it?...this is maybe something the shop will be also thinking?
  • George_Michael
    George_Michael Posts: 4,251 Forumite
    Tenth Anniversary 1,000 Posts Name Dropper
    edited 7 February 2014 at 2:44AM
    bris wrote: »
    Ps, S75 won't work because the retailer will dispute your version so you are back to square 1.

    With a section 75 claim, it doesn't matter what the retailer says as this type of claim is between the purchaser and credit supplier. In fact, you don't even have to attempt to resolve the problem with the retailer before attempting to get a S75 resolution.
    If all it took for a S75 claim to fail was a retailer disputing the facts, no one would ever get a successful resolution from this type of claim.

    Saying that, I do agree that 2 months is too long of a time to have passed before attempting to claim for goods damaged on delivery.
  • Fosterdog
    Fosterdog Posts: 4,948 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    If it was wrapped in just clear plastic how didn't you see the damage even without opening it? Surely clear plastic is transparent, although may look slightly distorted if it's very thick.
  • josie
    josie Posts: 3,107 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    Fosterdog wrote: »
    If it was wrapped in just clear plastic how didn't you see the damage even without opening it? Surely clear plastic is transparent, although may look slightly distorted if it's very thick.

    Perhaps opaque is closer than transparent. What I was trying to get across was that there was no protection, perhaps sheer would be a better choice of word.

    No wonder the driver said 8/10 of these go back.
  • josie
    josie Posts: 3,107 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    With a section 75 claim, it doesn't matter what the retailer says as this type of claim is between the purchaser and credit supplier. In fact, you don't even have to attempt to resolve the problem with the retailer before attempting to get a S75 resolution.
    If all it took for a S75 claim to fail was a retailer disputing the facts, no one would ever get a successful resolution from this type of claim.

    Saying that, I do agree that 2 months is too long of a time to have passed before attempting to claim for goods damaged on delivery.

    Thanks - that sounds promising!
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