Switching provider ??????

Colb

Hi, has anyone had problems with amount of time a switch should take through the energy club, we applied to switch to EON in November and still have not heard anything back from them.:(

[Deleted User]

Personally I wouldn't use a third party to switch energy companies - I would deal direct with the energy company I wanted to switch to. The same goes for mobile phones and insurance etc.

Perhaps you would be best advised to contact Eon directly to see if they have any details of your switching request - after all the energy club may have cocked things up.

Compcrazy

Def contact EON direct to see if they have your details. You should have been switched by now so somthing has gone awry somewhere. Also given it's now Feb it's prob worth just doing another comparison via USwitch to see if it's the best deal for you still.

waspish

I have had exactly the same problem! Applied to switch via Energy Club at the beginning of November and nothing has happened. I am only trying to change from one tariff to another with npower (my current supplier) so it would have been easy to do it direct, but I was lured by the £30 cashback offer. I have spoken to npower and they say they never received the switch request. I have no idea where to go from here. I have emailed Energy Club (only received an automated response) and even the Forum team on this site in case they would pass on the request. Nothing! There seems to be no other way of contacting them. I am very cross as I used Energy Club because I thought they would be reliable, being linked to this site that has a good reputation. If I have to start again, I have lost 2 months on a lower tariff and probably the fixed deal I was trying to get. I am contemplating getting Which legal advice (that I subscribe to) as I have an email from Energy Club confirming the switch request so they can't avoid responsibility and I think they should pay for any loss I've sustained. I will also report them to Which magazine and anyone else I can think of. Anyone else with a similar experience want to join in my complaint?

A.Penny.Saved

You will not get cashback changing between tariffs! You would only get cashback for changing suppliers which is it's purpose, to encourage people to switch to suppliers who fund the cashback payment.