Car insurance cancelled in error by company!!

Vicos

I've received a letter in post today saying "as requested my car insurance was cancelled on 26 jan 2013.
I phoned them immediately as I since realised this means I have been driving about for last week and half with no insurance. They've admitted fault and are blaming 'human error'!
Offered an apology. Is there anything I can do to complain/take this matter further??

redcard

Vicos wrote: »

I've received a letter in post today saying "as requested my car insurance was cancelled on 26 jan 2013.
I phoned them immediately as I since realised this means I have been driving about for last week and half with no insurance. They've admitted fault and are blaming 'human error'!
Offered an apology. Is there anything I can do to complain/take this matter further??

Do you want someone fired, or do you want financial compensation?

Vicos

Don't want anyone to get fired, and appreciate errors are made but didn't offer any type of compensation other than apology. Things like insurance are really important and more care should have been taken. If I'd have been unfortunate enough to have been stopped by the police or had an accident this would have been a total nightmare to sort out! I just didn't feel that "I'm sorry" cut it considering what could have happened! (And I only rang them on 15 January to update my policy!! So have been in touch with them recently!!)

Mark_Mark

You haven't lost out financially and they would have covered you against a claim.

So what do you want?

Maybe sorry is enough.

wiogs

You could ask how the mistake happened and what procedures they have put in place to minimise the chance of such a thing happening again.

Vicos

That's the annoying thing, they can't give me explanation! At first they said I had phoned, I assured them I hadn't, they said that a phone all had been made so they would have to listen to it! Phoned me back and wouldnt tell me any details about phonecall?! Just that they blaming human error. If they'd give me a full explanation I might not be as troubled!

Ultrasonic

As you appear to have suffered no ill effects from this error I would suggest accepting the apology and moving on with you life.

There is nothing to compensate you for, unless you count the apparently very brief and minor stress between reading the letter and getting the matter resolved by a phone call. If you were charged for the phone call you could claim for this I suppose, but it wouldn't seem worth the hassle to me.

Vicos

The cancellation letter they'd sent me said I'd paid £158,611.13 to date, another error!!
Yeah I just leave it, just looking for advice.

wiogs

Vicos wrote: »

That's the annoying thing, they can't give me explanation! At first they said I had phoned, I assured them I hadn't, they said that a phone all had been made so they would have to listen to it! Phoned me back and wouldnt tell me any details about phonecall?! Just that they blaming human error. If they'd give me a full explanation I might not be as troubled!

Ask them, in writing, for a detailed explanation.

Not to apportion blame but to help it happening to anyone else.

Also ask as they have admitted liability, what would their position have been had you been pulled over by the police or involved in an accident?

Building_Surveyor

Is this really worth the time and effort, to achieve what?

Personally I don't see what difference a detailed explanation is going to make, mistakes happen, we are humans after all.

Yes you could have got stopped by the police, one phone call to the insurance would have corrected that.

Life's too short, move on... If you really that aggrieved talk with your feet and move to another insurer.

rs65

It wasn't swiftcover, was it?