BT - Useless

Mr_Wang

I have had intermittent broadband for around a month and on the 25th Jan it finally packed in. The home hub died but I managed to revive it and I get an internet connection for around 30 minutes on and then off for 30 minutes where the home hub needs restarting.

The wifi doesn't work at all and only one Ethernet port works.



Tech support determined there was no fault and that wifi is not something BT guarantee, the fact that I didn't know whether my net was on over night or not meant I must have been receiving at least 60% up time and so BT refused to help.

I complained and as a gesture of goodwill they said they would replace my hub. To cut a long story short I have been told it is coming on 4 occasions and each times it hasn't.



I finally had enough and called to cancel my BT tonight and was told that I have to give BT a chance to fix the fault and so cannot cancel. I suggested that BT froze my account until this had all been rectified and she refused. The call centre operative seriously took a dislike to me instantly and spoke to me with absolute contempt throughout the call, she refused to put a manager on and told me there was an order on my account meaning I couldn't cancel. She eventually agreed to remove the order but now says I must wait 24 - 48 hours for the order to go off my account before I can cancel, and I need to phone back up to cancel as she cant do it for me.


Does anyone know the deal behind this? Yes I am still under contract I know that, but I really am paying some £45 per month for nothing but hassle and dropped connections with no wifi connection. BT are not replacing the hub and now making it difficult for me to cancel. Does anyone know just what I have to do to get out of this situation?

George_Michael

Do you know anyone else who is wih BT and who might let you borow their home hub just to make 100% sure that yours is knackered?

Failing that, there are some going fairly cheaply on ebay.
http://www.ebay.co.uk/sch/i.html?_trksid=p2050601.m570.l1313.TR11.TRC1.A0.Xbt+home+hub&_nkw=bt+home+hub&_sacat=0&_from=R40

Mr_Wang

George_Michael wrote: »

Do you know anyone else who is wih BT and who might let you borow their home hub just to make 100% sure that yours is knackered?

Failing that, there are some going fairly cheaply on ebay.
http://www.ebay.co.uk/sch/i.html?_trksid=p2050601.m570.l1313.TR11.TRC1.A0.Xbt+home+hub&_nkw=bt+home+hub&_sacat=0&_from=R40

Yeah I tried an old one I had that used to overheat and it works fine - Until it overheats obviously

Thanks for the links I know this would be the easiest solution But Ive only had BT 3 months and so feel a bit miffed that I have to shell out when Im already paying top whack.