Music Magpie - terrible service

veryintrigued

Over Christmas I sorted out a number of cds which I sent to this company late December.

I'm still awaiting payment even though the payment 'was sent' some three weeks ago.

Three unreplied to emails over the sace of two weeks (they suggest they should reply in 48 hours) and coupled with this their timescales on their FAQ are totally inaccurate for processing / checking order, issuing payment etc.

I'll be using a more reliable and ethical method next time.

Terrible, terrible level of service.

EdiCas

Did you ask for a check or a direct bank transfer?

Maybe check the details you have given them are correct as the payment may have bounced back? - this only applies for a direct bank transfer though!

veryintrigued

EdiCas wrote: »

Did you ask for a check or a direct bank transfer?

Maybe check the details you have given them are correct as the payment may have bounced back? - this only applies for a direct bank transfer though!

Cheque.

I guess they'll blame the post office next (if they ever can be a@rse d to reply).

Looking at their feedback am not the only customer to have a terrible experience with them.

meer53

I've only used them twice but have had no problems at all. Bank transfers paid on time.

miss-scrimpy

I am having the exact same problems with MusicMagpie in fact I posted a thread a while ago about it. I used MM and also webuybooks.com which both picked up the parcels the same day. I can not fault webuybooks.com at all and they take games/CD's/DVD's etc too which I didn't realise at the time! Absolutely fantastic, brilliant communication, good customer service and I had email updates daily and money in my bank in 3 days!!! As for MM I am still waiting for payment, they did eventually confirm after weeks that they received my goods but they do not reply to any e-mails! Grrrr....

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