Difficulty with opening docs. in Word 2010

pampam

I am trying to download the bank Charges letters templates from this site but I keep getting this error message from word.
Can anyone help me please?
Thanks
Pam


Problem signature:
Problem Event Name: BEX
Application Name: WINWORD.EXE
Application Version: 15.0.4551.1505
Application Timestamp: 525f7150
Fault Module Name: unknown
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: 0015d7a4
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 2057

Additional information about the problem:
LCID: 1033
skulcid: 1033

pampam

This is the link with the templates I need.
Maybe someone could copy and paste the docs for me?

It is the "Start new complaint" that I need.
Thanks
pam

http://www.moneysavingexpert.com/reclaim/bank-charges#step1

macman

That is an .rtf file and any word processing program should open it. Have you tried downloading to your desktop, then right click>Open With and browse to MS Word?
If the OS doesn't know to use Word then you have to tell it, so just double clicking may not work.
Or open it from within Word instead.

cookie365

Opens straight away in Word 2010 for me. Maybe your Office/Word installation is corrupt?

If you right click click on the Start New Complaint button you should be able to save it to your computer instead of opening it directly from the website.

pampam

Managed it now.
Thanks for your help. Wish me luck!

harrys_dad

Good luck!