The cost of good customer service reflected in Feedback

mrs_sparrow

I have never had any issues with goods not arriving, a few, but not many, however a few weeks back something did not arrive so I sent a replacement to the customer. She left feedback that said 'Item did not arrive but seller sent replacement, very happy'.

Well, I now seem to be inundated with items having not arrived and people who want refunds or replacements - surely not a co-incidence.

Just a bit miffed, had another this morning, 'it's been 15 days and I do not have my item, please can you send a replacement'. Pah!!

thepedestrian

I was thinking about this the other day - the last time it happened to me I sent a photo of the POP receipt ( all correspondance via Ebay messages ) ,to prove that it had been sent and asked them to wait for a couple days before I refunded ,to see if it turns up

In the meantime I would contact the Post Office and ask them to investigate, as they are taking this sort of thing seriously now and some caes are being reffered for fraud practice

I asked them to contact me if it still hadnt arrived - never heard a thing !

RFW

There is always the possibility that there is a problem with your post rather than everyone being dodgy. Check along the line from when you post, there could be problems with anything from the post box they are collected from to the sorting office.
I'd be more likely to think there was a problem with that than assuming all my customers were thieves.

mrs_sparrow

I send from the Sorting Office and everything goes by RM24 so it's not the post box or postman.

I am not assuming all of my customers are thieves at all - I do have more than these customers - but it is more than a co-incidence that since the FB was left I have had quite a few. You can also tell by the way a message is worded they are trying it on. I'd have been curious as to whether it had been sent before the time allowed or ask what happens if an item does not arrive, for example but to email asking for a replacement straightaway IS dodgy.

That being said, I have started leaving feedback that says 'paid immediately, great comms, thanks. Sorry it did not arrive, refund/replacement sent' or words to that effect so if it is a serial claimer, people will know and they will also know that people have been warned and it might stop them doing it.