Google Chrome keeps trying to download suspicious file

senileturtle

I did something the other day - pressed a button I think but no idea what. And all of a sudden GC toolbar underneath the address bar was gone, my add-ons were turned off and all my login cookies gone as every website I went on I had to sign in again.

Even stranger is when I start GC up or during my session it tries to download 'turnoffprotectors.exe'. Avast notifies me of this and I choose to not allow the download.

I can't find anything on the net about this particular file.

Anyone know what happened and what on earth this file is?

waddler_8

Download FRST from the link below and save it to your Desktop.

LINK

Note: You need to run the version compatible with your system - 32bit or 64bit.

• Right click frst.exe and choose "Run as administrator"
• Click Yes to disclaimer.
• Click the Scan button.
• It will produce a log called FRST.txt in the same directory the tool is run from (Desktop).
• The first time the tool is run it generates another log Addition.txt - also located in the same directory.

email me both logs - I'll PM you my email address

senileturtle

How do I know which one to download?

waddler_8

See here: http://windows.microsoft.com/en-gb/windows7/find-out-32-or-64-bit

waddler_8

Download AdwCleaner from the link below & save it to your desktop.

LINK

If you don't save it to your desktop, look in:

C:\Users\me\Downloads

Then,

• Right click adwcleaner.exe and choose "Run as Administrator"
• Click the Scan button.
• When the scan finishes, click the Report button.
• A logfile will open in notepad. Copy/paste to post the contents of the logfile in your next reply.
• Close AdwCleaner
• You can also find the logfile at C:\AdwCleaner\AdwCleaner[R**].txt.

senileturtle

Sent via email.

Started up my laptop today and the program tried to download before I'd even opened google chrome - don't know if this makes any difference.

waddler_8

Delete what AdwCleaner found.

• Right click AdwCleaner.exe and choose "Run as Administrator" to run it.
• Click the Scan button.
• When the scan finishes, click the Clean button.
• Click OK to the prompt and let AdwCleaner reboot the computer.
• A logfile will open in notepad after reboot. Copy/paste to post the contents of the logfile in your next reply.
• You can also find the logfile at C:\AdwCleaner\AdwCleaner[S**].txt.