Bank Charge Reclaiming: Need Advice!!

wishmeluck1

Hi all, very new to this site and if it wasn't for MSE I would never have thought of challenging my bank!

I am currently in the process of reclaiming back over £1800 in unauthorised overdraft fees from HSBC. This total is after receiving a charge a month for the past 25 months! I have got myself into that infamous snowballing effect and have received charges on charges, the highest being April 2014 where HSBC took £175! Even though they have previously stated in a letter to me the maximum that they will charge in one month is £150. :huh: I used a template letter found on this site, have yet to receive a reply but it was only sent 5 days ago, however I have become more skeptical the more research I have done.

I have read on some posts that people have got replies from their banks who have refused their claims after looking at their statements and saying that they have made 'unnecessary purchases, ATM withdrawals etc.' The reason this worries me is because, all of my bills (rent, council tax, broadband etc.) come out of my boyfriend's account. I just transfer a set amount into his account each month. I guess, what I am saying is, are HSBC going to come back with the reply that I have pretty much no regular outgoings except my mobile phone. Or are they going to look at the fact that I transfer money into the same account every month as an outgoing. The rest of my money is spent on travel, food and necessities and because of the high charges I have received this sends me back into the unauthorised overdraft every single month.

Is anybody experiencing a similar situation to myself? Any advice will be greatly received

[Deleted User]

If you want any money back at all you'll need to show you are in current financial hardship.
From what you describe of your account, it's simply not been run well.

The Bank may consider refunding SOMErecent charges (last six months) but forget any historical charges. They are not obliged to refund any charges at all.

Don't expect anything and you won't be disappointed.

scoly

wishmeluck1 wrote: »

Hi all, very new to this site and if it wasn't for MSE I would never have thought of challenging my bank!

I am currently in the process of reclaiming back over £1800 in unauthorised overdraft fees from HSBC. This total is after receiving a charge a month for the past 25 months! I have got myself into that infamous snowballing effect and have received charges on charges, the highest being April 2014 where HSBC took £175! Even though they have previously stated in a letter to me the maximum that they will charge in one month is £150. :huh: I used a template letter found on this site, have yet to receive a reply but it was only sent 5 days ago, however I have become more skeptical the more research I have done.

I have read on some posts that people have got replies from their banks who have refused their claims after looking at their statements and saying that they have made 'unnecessary purchases, ATM withdrawals etc.' The reason this worries me is because, all of my bills (rent, council tax, broadband etc.) come out of my boyfriend's account. I just transfer a set amount into his account each month. I guess, what I am saying is, are HSBC going to come back with the reply that I have pretty much no regular outgoings except my mobile phone. Or are they going to look at the fact that I transfer money into the same account every month as an outgoing. The rest of my money is spent on travel, food and necessities and because of the high charges I have received this sends me back into the unauthorised overdraft every single month.

Is anybody experiencing a similar situation to myself? Any advice will be greatly received

When assessing someone for financial hardship, the banks will want to take into consideration the total household income & expenditure. From your post I presume you live with your b/f.