Zavvi claims they cannot cancel order

unholyangel

ThumbRemote wrote: »

That makes no sense. What is an order, if not the fulfillment of the contract?

If there is no contract, and Zavvi continue to send the goods, then presumably they count as unsolicited goods and OP can keep them. Yet somehow I can't see Zavvi agreeing with that.

I agree with the first part but I dont agree they'd be unsolicited as unsolicited goods are only where there has been no request made by the recipient or someone on his behalf.

The request has been cancelled but it was still still made in the first instance.

WTFH

Who says the goods are coming rich from Zavvi?

ThumbRemote

WTFH wrote: »

Who says the goods are coming rich from Zavvi?

Who physically posts them is irrelevant as far as the DSRs are concerned. The contract is with Zavvi.

WTFH

ThumbRemote wrote: »

Who physically posts them is irrelevant as far as the DSRs are concerned. The contract is with Zavvi.

Sure.

But if Zavvi are not physically in control of the physical shipment of the physical goods then how can they physically stop the physical shipment, irrespective of DSR, contracts, or anything else.
Can you understand and accept that is a real possibility?

bod1467

Yes we can. The consumer is still not liable for the returns costs though.

senileturtle

WTFH wrote: »

So, is the order coming to you direct from the supplier or from zavvi?
Is it possible that between the time you ordered the product and the time you tried to cancel it that it had arrived from their supplier and was in their warehouse?

The words "imply" something only if you ignore what is said after them.

What does this say:

It says exactly what bod says in #13. The bolded part is not about cancellation. It's about return and refund which is an inconvenience to the buyer, albeit a very minor one.

The last message I sent was using advice given here; guess what - the person on the receiving end listened and cancelled it. So problem solved.

Thanks to those who gave the advice.