Will not accept my password to log on

goodmorningsunshine

borrowed this laptop as I got the message "The user Profile Service sevice failed the login" User profile cannot be loaded on mine.:mad:

I have searched google and seen answers using F10, F11 anf F8 keys, go under "safe mode" etc.:(

BUT

When i switch on, I am asked for my password, I cannot get passed this to try anything else.:eek:

I need step by step, key by key instructions as I am a very basic user.:o

Hope someone can help, as i am desperate.:beer:

lesalanos

have you kept tapping F8 when you switch it on?

goodmorningsunshine

lesalanos wrote: »

have you kept tapping F8 when you switch it on?

No, switched on, booted up waited till asked for password, then pressed, f10, f11 and then f8.

Will try your suggestion now, thanks

goodmorningsunshine

lesalanos wrote: »

have you kept tapping F8 when you switch it on?

Yes, that worked, then I chose system repair, then I signed in, then I chose "restore to a date that worked", then asked for my password - guess what - got same message as first time.

Back to square one.

JohnB47

You haven't got Caps Lock on by any chance? That would make your password be entered as all capitals.

goodmorningsunshine

JohnB47 wrote: »

You haven't got Caps Lock on by any chance? That would make your password be entered as all capitals.

No, not that I know of.

Tried several attempts

closed

if all safe mode options don't work, backup data and factory restore, instructions in speedup sticky thread above

JohnB47

goodmorningsunshine wrote: »

No, not that I know of.

Tried several attempts

Sorry but that's far too vague to be of any use to those trying to help you. On my laptop, tapping the caps lock key causes a little light on it to light. Tap it again and it goes out. Can you confirm that you definitely know how to turn caps lock on and off on your pc and that it is definitely turned off when trying to enter the password?

securityguy

JohnB47 wrote: »

Sorry but that's far too vague to be of any use to those trying to help you. On my laptop, tapping the caps lock key causes a little light on it to light.

Caps lock keys are !!!!, aren't they? Who actually uses them? PRESUMABLY PEOPLE WHO WRITE POSTINGS LIKE THIS.

I re-use the caps lock key as a control key, mimicing the layout of the One True Keyboard, the Sun Type 3 and its cousins.

goodmorningsunshine

JohnB47 wrote: »

Sorry but that's far too vague to be of any use to those trying to help you. On my laptop, tapping the caps lock key causes a little light on it to light. Tap it again and it goes out. Can you confirm that you definitely know how to turn caps lock on and off on your pc and that it is definitely turned off when trying to enter the password?

On my laptop, tapping the caps lock key causes a little light on it to light.

Also, if I enter my password in caps - a little message comes up underneath the space I type in my password which states
"Caps locks are on" so yes I do know how to turn caps lock on and off.

So I can confirm I do know how and when they are on.

Bollotom

When you're asked for your password, just press enter. There might not be one.