help please

anita9

not sure where to go from here as sent my £10 to get bank statements and i received them , then sent them to my local bank with accompanying letter as shown on this site , they was sent registered post but the next letter i received from them did nt make any sense as it said sorry to hear im not happy with charges etc but if i want to proceed then send £10 for bank statements ?? cant get through on the phone lines so went into my bank who rang the department and said to them that they would have forwarded my letter and statements to them and they said to tell me it would be looked into, but that was 4 weeks ago now and still not heard a thing , just dont know what to do next , can anyone give me any advice please as i dont want to give up on it, thanks anita.

Stephen_Leak

anita9 wrote: »

not sure where to go from here as sent my £10 to get bank statements and i received them , then sent them to my local bank with accompanying letter as shown on this site , they was sent registered post but the next letter i received from them did nt make any sense as it said sorry to hear im not happy with charges etc but if i want to proceed then send £10 for bank statements ?? cant get through on the phone lines so went into my bank who rang the department and said to them that they would have forwarded my letter and statements to them and they said to tell me it would be looked into, but that was 4 weeks ago now and still not heard a thing , just dont know what to do next , can anyone give me any advice please as i dont want to give up on it, thanks anita.

If you haven't received all the information you require within 40 days of them receiving your Subject Access Request, you can refer the matter to the Information Commissioner.

However, his staff are as inundated with complaints as the banks’ and credit card companies’ are with SAR’s. The banks and credit card companies have received so many reprimands that one more doesn't make any difference.

In the meantime, you can always draft your first claim letter so that, when your data does arrive and you've done your sums, all you have to do is fill in the blanks.<O:p</O:p

beckiem

they sent me the rediculous letters which was a lot of rubbish. they did the same to me so i just send the letter to them requesting it back and get ready for probably the refusal( yet again thats what i got) so sent the one threatening court action.i have been waitng 3 weeks and finally got through after 2 days of phoning and told mineis in a queue and will be dealt with on the 5th july dont give up hope just keep on!but remember it a long queue. good luck!

nickchowney

silly question...........but why did you send you bank statements to them?

you should have held on to them and sent them the second letter asking for all of your charges to be repaid.

did you use the calculator on here to total up all of your charges???

Edinburghlass_2

To actually answer the OP, you need to send out your next letter to the bank threatening to take them to court as they haven't replied to your request in the timescale you have given them.

If you sent them your statements and not copy statements at this stage I would also ask for them back as they will form part of your defence should this reach court.