Standing order confusion

Kizzy78

I have recently noticed that despite the fact I have paid my mortgage off in july 2012, a standing order for the insurance is still being taken out of my account. Where do I stand with this? Am I entitled to my money back, I plan to go into Halifax and ask but would appreciate any advice, to give me am idea of what outcome. I realise they can stop it but have I lost over £200.00?!
Thank you in advance

~Beanie~

Well really the onus was on you to cancel the standing order and also check your statement more often and realise that it was still being paid.

What kind of insurance was it, what was it for?

Kizzy78

It was the Halifax insurance that went with the mortgage. I assumed that when I paid off my mortgage that this would also stop. I did not even think

ceredigion

insurance for what

jonesMUFCforever

Probably house insurance. They will refund if you can prove that you had alternative cover with another insurer.
Otherwise they have done you a favour.

chambta

If it was home insurance it was likely to be a d/d rather than a s/o.

YorkshireBoy

chambta wrote: »

If it was home insurance it was likely to be a d/d rather than a s/o.

Indeed, the OP says it was "being taken out of my account"...which would indicate a DD, because a SO would be "being sent by my account".


It's rather worrying if people don't know the difference!

gik

YorkshireBoy wrote: »

Indeed, the OP says it was "being taken out of my account"...which would indicate a DD, because a SO would be "being sent by my account".


It's rather worrying if people don't know the difference!

The money is 'going' from the account and I think that's what is important to the OP. Whether it's 'going' by SO or DD is probably not of concern to them.

YorkshireBoy

gik wrote: »

The money is 'going' from the account and I think that's what is important to the OP. Whether it's 'going' by SO or DD is probably not of concern to them.

Au contraire!


If it should have been cancelled when the mortgage was paid off, then OP can blame the bank if it was a DD and ask for a refund. If it was a SO, then OP is probably on to a loser because they should have cancelled it themselves.


See the difference to the OP now?

~Beanie~

I think we need to know what the insurance was for before speculating who should have cancelled it.

Blackpool_Saver

We seem to be reading more and more of people who don't know what is going in and out of accounts, I can't understand it. Nowadays you can access accounts all the time, it's not like the old days where you got a statement once a month