Wrong product delivered - German company

barn_door

creativemieu wrote: »

I tend to agree with Neilmcl. As they have replied at least as you say they are not ignoring you. I wonder if you could return it with payment on receipt. I have a feeling that this is an option with some couriers. But to keep it friendly with the website it might be something you suggest to them as an option for the return. Or that might trigger them into arranging a collection as that would probably be cheaper for them. The rules are all on your side for the return/refund or exchange. Stay calm and be pleasant with them. Mistakes happen and being pleasant usually achieves best results.

Thanks creativemieu. I used to work in customer services, and my approach since then is that honey works so much better than vinegar!