Switching supplier date

lawrencenomo

Apologies if this has been asked and answered before, but searching the forum doesnt give me a direct hit.

I intend to switch using the Energy Club, from M&S to Ovo. My M&S Fixed Price 2 ends on 28th february, so I'd like the Ovo deal to start asap after that. If I apply online today, will my M&S contract be ended before 28th Feb? Do I have any say in end/start date or do the companies decide it between themselves?

waspish

I would be very careful about switching using Energy Club! I applied to switch via them at the beginning of November and nothing has happened. I am only trying to change from one tariff to another with npower (my current supplier) so it would have been easy to do it direct, but I was lured by the £30 cashback offer. I have spoken to npower and they say they never received the switch request. I have no idea where to go from here. I have emailed Energy Club (only received an automated response) and even the Forum team on this site in case they would pass on the request. Nothing! There seems to be no other way of contacting them. I am very cross as I used Energy Club because I thought they would be reliable, being linked to this site that has a good reputation. If I have to start again, I have lost 2 months on a lower tariff and probably the fixed deal I was trying to get. I am contemplating getting Which legal advice (that I subscribe to) as I have an email from Energy Club confirming the switch request so they can't avoid responsibility. It is always possible, of course, that this is npower's mistake (though I have always found them to be very efficient) - and they do answer their (free) phones! The problem with Energy Club is that there is no way of speaking to them and if they won't reply to emails, you're really stuck.

macman

No, you can't pick a date. Start now, as 28/2 is only 3 weeks away-it won't go through in that period. Typically 4-5 weeks.