We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
The Forum now has a brand new text editor, adding a bunch of handy features to use when creating posts. Read more in our how-to guide
BT Problem - Please Help!!
sahmed_2
Posts: 27 Forumite
in Phones & TV
Hi,
I am trying to email Ben but it's failing. Does anyone knows any alternate email address?
Last two months I am having so much trouble from BT. I have no hope anymore.
I moved in a new flat and applied for a bt connection on 23/04/07 and the line supposed to be live next morning as a Bt socket is present and recently been used by previous tenant.
But this never happened. I have spent over 10 hours on the phone and spoken to 10/12 people in customer service/customer option teams but they couldn't sort me out. Later they've canceled the order without asking me.
I complained to BT.com but they denied of receiving the email although I have the reference number. After sending the 2nd complaint they've forwarded the email to Openreach for investigation.
A couple of days later I have received an email Only saying, the line will be activated on 01/06/07. They didn't answer my question if it's a 3 months contract as I've placed my order before June which was canceled by them.
This time the line was activated on time but they've taken out £135.99 from my bank without asking me. When I first applied back in April they said, there will be No activation charge and No need to visit by an engineer.
I have not received any bill or welcome letter yet but when I checked my bank statement I've found out BT charged £135.99.
If I had known about any connection charge I wouldn't have applied for the BT connection as I'm living here for only 6 months.
Is there anything I can do to recover the money by the legal terms or the direct debit guarantee?
Thanks
I am trying to email Ben but it's failing. Does anyone knows any alternate email address?
Last two months I am having so much trouble from BT. I have no hope anymore.
I moved in a new flat and applied for a bt connection on 23/04/07 and the line supposed to be live next morning as a Bt socket is present and recently been used by previous tenant.
But this never happened. I have spent over 10 hours on the phone and spoken to 10/12 people in customer service/customer option teams but they couldn't sort me out. Later they've canceled the order without asking me.
I complained to BT.com but they denied of receiving the email although I have the reference number. After sending the 2nd complaint they've forwarded the email to Openreach for investigation.
A couple of days later I have received an email Only saying, the line will be activated on 01/06/07. They didn't answer my question if it's a 3 months contract as I've placed my order before June which was canceled by them.
This time the line was activated on time but they've taken out £135.99 from my bank without asking me. When I first applied back in April they said, there will be No activation charge and No need to visit by an engineer.
I have not received any bill or welcome letter yet but when I checked my bank statement I've found out BT charged £135.99.
If I had known about any connection charge I wouldn't have applied for the BT connection as I'm living here for only 6 months.
Is there anything I can do to recover the money by the legal terms or the direct debit guarantee?
Thanks
0
Comments
-
Are you sure you spelt Ben's name correctly?
It's [EMAIL="ben.verwaayen@bt.com"]ben.verwaayen@bt.com[/EMAIL]Time has moved on (much quicker than it used to - or so it seems at my age) and my previous advice on residential telephony has been or is now gradually being overtaken by changes in the retail market. Hence, I have now deleted links to my previous 'pearls of wisdom'. I sincerely hope they helped save some of you money.0 -
Are you sure you spelt Ben's name correctly?
It's [EMAIL="ben.verwaayen@bt.com"]ben.verwaayen@bt.com[/EMAIL]
I copied the email address from another post before but now I see it was wrong address.
I have sent an email to the above address and received a reply in a few minutes...
Hope I will hear from them soon.I will send this to our high level complaints team and ask them to look into this
Ben
Thank you0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 353.5K Banking & Borrowing
- 254.1K Reduce Debt & Boost Income
- 455K Spending & Discounts
- 246.5K Work, Benefits & Business
- 602.8K Mortgages, Homes & Bills
- 178K Life & Family
- 260.5K Travel & Transport
- 1.5M Hobbies & Leisure
- 16K Discuss & Feedback
- 37.7K Read-Only Boards