Faulty Microwave....Options?

unholyangel

Compmehappy wrote: »

Thank you very much for your swift response.

I note that you now stock the same model at the same price but with a two year guarantee
And ours was purchased under a 1 year guarantee.

Would you than agree that by selling this item with a two year guarantee the partnership expects that the product should be of such a standard that it would be reasonable to expect that product to last for at least that length of time without fault?

To suggest that you do not expect the product to last the duration of the guarantee would be negligent towards the customer and/or bad business economically as you would be repairing/replacing products you sold under at two year guarantee that you never expected to last two years.

I suspect such company as John Lewis who we bought from in good faith would recognise the consumer rights I hold that any product purchased should "last a reasonable length of time"
To sell a product that did not do so and deny recompense should by default breach my consumer rights.

I'd be interested to hear your opinion on this matter. Below is the details of the proof of purchase

Kind regards

There are a few reasons a product may not last a reasonable length of time. One is being inherently faulty. Another is misuse or overuse.

A warranty is in addition to your statutory rights so sometimes cover these types of scenarios. However your statutory rights only come into effect when the retailer is in the wrong. And after 6 months the burden of proof is on the consumer to prove the goods were inherently faulty and havent failed through misuse (for example). As per my reply to the OP, ask JL what they will consider as proof of an inherent fault. Most likely an independent report.

Compmehappy

I agree so I did just that

JL agreed to cover the cost of an inspection by one of their approved technicians

When I informed them the cost would be £50 they agreed that it was uneconomical and have now agreed to replace the unit FOC

Proof that it is always worth the effort to at least argue the toss