We’d like to remind Forumites to please avoid political debate on the Forum.

This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.

📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

Smile SAR request

Hi,

I recently sent off a SAR to Smile requesting details of everything they hold in relation to my credit card account with them.

I specifically asked for - amongst other things - details of all communications between us, including records of telephone calls between us and the messages sent within their online banking service, and copies of signed agreements.

In return for the £10 fee I have received a letter attached to some copy statements stating they have no other information and cannot trace the signed credit agreement.

Easy money, but I can't help thinking they have the info and don't want to provide it.

Any ideas where I go form here? I am thinking about responding stating that they haven't given me what I asked for and asking them once again to provide it, without a further tenner charge of course as I've already paid for it, but is that likely to achieve anything?

Or should I just stop paying the d*m thing until they can prove a contract exists between us (I am joking, I know that isn't an option :p )
This discussion has been closed.
Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 351.7K Banking & Borrowing
  • 253.4K Reduce Debt & Boost Income
  • 454K Spending & Discounts
  • 244.7K Work, Benefits & Business
  • 600.1K Mortgages, Homes & Bills
  • 177.3K Life & Family
  • 258.3K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.2K Discuss & Feedback
  • 37.6K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.