" The Ombudsman "

DinkDankDoo

Well ive sent the 4th letter mentioning about takin them to court, I got a letter back this morning headed " Complaint "

It says they are not in a position to fully respond to my complaint so they enclosed a FINACIAL OMBUDSMAN SERVICE explanatory leaflet, The say i have to contact them if um un happy with the delay and i have to bear with them

What do i do now? Do i sent another letter? or do i wait ?

Sorry to be dumb, but just lookin to see if anyone has got sum advice on this or had the same letter back

thanx

Stephen_Leak

DinkDankDoo wrote: »

Well ive sent the 4th letter mentioning about takin them to court, I got a letter back this morning headed " Complaint "

It says they are not in a position to fully respond to my complaint so they enclosed a FINACIAL OMBUDSMAN SERVICE explanatory leaflet, The say i have to contact them if um un happy with the delay and i have to bear with them

What do i do now? Do i sent another letter? or do i wait ?

Sorry to be dumb, but just lookin to see if anyone has got sum advice on this or had the same letter back

thanx

Almost everyone gets this letter, or one like it. They are acknowledgements of receipt and attempts to make you give up and go away.

At this point, you have to decide between referring your claim to the Financial Ombudsman and starting court proceedings.

If you don't think that you could successfully handle a court claim, or can't afford the court fees and aren't eligible for fee relief, then the Financial Ombudsman is an alternative. It is free of charge and handles everything for you. However, they cannot force the bank to pay up, set the level of the settlement or award interest like a court. Despite this, a formal investigation by them is something a bank will do almost anything to avoid, and their success rate is good. However, if the Financial Ombudsman is unsuccessful or the settlement is unacceptable, you can still start court proceedings.

<O:p</O:pAs your reply suggests that you now refer your claim to the Financial Ombudsman, then you can refer your claim to the Financial Ombudsman straight away.

As you threatened to start court proceedings, gave them 14 days to reply and have not received an acceptable reply by your deadline, then you can start court proceedings on Money Claim Online.