Capital One refusing PPI refund

Fourleafclover_2

I took out my CapOne credit card in 2005 and paid PPI premiums for a few years on that card until such time as I realised that you could have stand alone PPI cover for things like this at a fraction of the cost my credit card were charging so I cancelled it some two years later having set up my own policy. I was not sure that I had even asked for PPI to be in place at inception so I did the usual PPI template sent £10 and got a copy of my application and transactions to date having spent some £1,000 on PPI premiums! the PPI box had been ticked to say I wanted the cover BUT I did not sign the box to to confirm to proceed.... I went back to Cap One with my argument and they refused to budge. I reported them to FOS who came back to say that Cap One are refusing to look at my claim for return of premiums because they closed their file and I did not go to FOS within the six months time frame.

Had I ticked the boxed and signed (I was sure I hadnt asked for the cover and beleive it was assumed therefore by Cap One Iwanted the cover) i would have accepted their reply but my argument is that I did not sign the form to accept I wanted the cover and therefore not a valid agreement!

Where do I stand now if FOS cannot take it any further on my behalf? Any one know?

dunstonh

I reported them to FOS who came back to say that Cap One are refusing to look at my claim for return of premiums because they closed their file and I did not go to FOS within the six months time frame.

You dont report them to the FOS. After your complaint is rejected, you have the right to refer your complaint to the FOS for upto 6 months for an independent review of that complaint.

Had I ticked the boxed and signed (I was sure I hadnt asked for the cover and beleive it was assumed therefore by Cap One Iwanted the cover) i would have accepted their reply but my argument is that I did not sign the form to accept I wanted the cover and therefore not a valid agreement!

If you did not ask for cover then why did you pay it for all those years and why did you then go on to set up your own policy after that?

Where do I stand now if FOS cannot take it any further on my behalf? Any one know?

Your complaint is over. You are timebarred from the FOS and Cap One have rejected you.

magpiecottage

Leaving aside the ticked box argument, I think that the fact that you purchased a standalone policy shows that you wanted cover. The fact that CAP one might have been more expensive makes no difference. You were always at liberty to take a standalone plan.