EDF misery !

ridgemount21

I would like to tell you about my recent experiences with EDF Energy.
I closed my Dual Fuel account with them on 18 Sep 13 as I had heard of better deals on M.S.E.( I now have a better deal with SSE).
The final balance I had to pay was £53.52 which became £55.09 within 2 days.A letter arrived a few days later from their Customer Services Director informing me that due to a mistake they had not given me the discounts I should have received on my Electricity account.The sum involved was £25.80 inc vat which would be credited to my account.
I rang EDF & told them that the final balance therefore should be £29.29 i.e.£55.09 minus £25.80. This was agreed & I paid £29.29 there &then..I was thanked & told that the account was closed.
Imagine my distress when on the 25th January 14 I received a "Notice before transfer to a Debt Collection Agency" letter from EDF stating I owed them £25.80 & that if I didnt pay it an agency would be instructed to recover the balance & that if I didnt pay it then- Legal action would be taken incurring court costs & Legal fees..
I rang them immediately & after an explanation from me was offered an apology & was again informed the account was clear & closed.
This Company have been appalling & so inefficient.I felt very angry when I received the Debt Collection Agency letter & I would be very interested to hear from others whether I should take this matter further & if so what would be the best way to go about it?
Many thanks for reading my rant!!:mad:

Nada666

That it took only a single call after the automated ignoring of the non-usual arrangement is relatively good. You could have easily entered protracted correspondence that took months to sort out.

Provided no actual DCA's or defaults were invoked all you have is a strongly worded letter - it seems everyone sends unpleasantly written rubbish at the first instance nowadays. As you responded and they took action without too many iterations you can be relatively satisfied.

("Misery!" and "Imagine my distress" - slight over-reaction, I think!)

McKneff

You should have got it in writing regarding the final balance.
It would have saved a lot of bother.


To save yourself even more bother, I would just move on to be honest.
What is the point of taking it further, what do you actually want, compensation ?


Ive been with EDF for at least 15 years and have never had a problem, always excellent customer services too.