faulty and non-new sold as new exercise bike

jyan

I bought an exercise bike online, got to the end of assembling it when realised there is a mechanical fault, and the seat section does not fit. Plus the bike chassis has been marked by a pen and scuffed, looks like a previous owner has marked a seat setting on it. Bought direct from manufacturer and it is meant to be new item. They refused to collect item on first floor said I would have to move it downstairs myself, I explained the difficulty I would have with the weight and size but they still flatly refused saying all returns must be collected from ground floor. I've currently agreed to a repair here but I have insisted on it being fully assembled and left fully functional by engineer. However, I have not been offered any compensation for anything. The bike was delivered 1day ago so I guess I am still in my 7 Day cooling off period. Should I really be expecting the bike swapped for a brand new one? If not, what is the reasonable time for repair? What about the 1st floor issue if they are collecting?

arcon5

What is your preferred outcome?

jyan

I just want a working bike! I did a lot of research and I can't find another type of bike I'd want at the price I paid otherwise I'd just want a refund. I'd prefer a completely new bike in replacement but it took 3 hours to build and I'm not happy spending hours unscrewing it all, and then have to do that all again on a replacement. If it's just the seat section that's faulty then a repair of that is fine but they are talking about a couple of weeks to do that and may be longer, it only took 4 days to deliver a complete new one from order. Then there is the marked chassis and also I wonder why the bike was returned before apart from already indentified faults.

WTFH

Are you in a first floor flat, or is it your own house?

They offered to collect it from you, but you refused, so their next offer was for a repair.

For a collection, they would send a courier round, not a member of staff, etc. who would be there to pick up the box, not to disassemble it.

jyan

I didn't refuse collection, they refused to collect from 1st floor bedroom. They said I had to take it downstairs which is very difficult for me.

arcon5

You want a working bike, they've offered to send somebody round to repair it on site. So what's the problem? Isn't this basically what you want?

wealdroam

jyan wrote: »

I've currently agreed to a repair here but I have insisted on it being fully assembled and left fully functional by engineer.

If you have agreed that, I can't see what more you can expect.