Offered Repair under Warranty on brand new item?

Cazziemojo1975

Hi I just bought a watch which is faulty from an on-line retailer. I emailed them re this and they have asked me to fill in a warranty repair form and return to them (not the manufacturer) to repair it.


I was expecting to have the watch replaced and feel like agreeing to a warranty repair is accepting the faulty watch. Any advice?



Also, they are suggesting that it is probably the battery that needs replacing, yet on the warranty it says:


Full T&Cs can be found connevans.info/repairs, but we would particularly like to point out the following:


1) Batteries or physical damage are not covered under warranty.


2) Warranty is voided if the product has not been correctly used in accordance with the manufacturer’s instructions.




So I'm a bit confused. Thanks :cool:

Hintza

Define just bought?

Can you send back under DSR?

vuvuzela

Cazziemojo1975 wrote: »

Hi I just bought a watch which is faulty from an on-line retailer. I emailed them re this and they have asked me to fill in a warranty repair form and return to them (not the manufacturer) to repair it.

I was expecting to have the watch replaced and feel like agreeing to a warranty repair is accepting the faulty watch. Any advice?

Also, they are suggesting that it is probably the battery that needs replacing, yet on the warranty it says:

Full T&Cs can be found connevans.info/repairs, but we would particularly like to point out the following:


1) Batteries or physical damage are not covered under warranty.


2) Warranty is voided if the product has not been correctly used in accordance with the manufacturer’s instructions.


So I'm a bit confused. Thanks :cool:

When you say 'faulty', is it simply not working or is there another fault ?
They may well know how long they've had it in stock and if it's a couple of years then it could easily just be the battery that has gone.

CynicalScotsman

How long have you had the item?

A retailer has the opportunity to either repair, replace or refund once an item has been 'accepted'. Acceptance occurs after a reasonable time has occurred since you received the item, normally somewhere between 14-30 days.

If you have had the item for longer than 6 months the retailer could be asking you to provide proof that the item was inherently faulty. If they are not, they are being very reasonable.

Re. the battery, they may want to check that this is not the fault, as they are free to do. They will probably send it back to you un-repaired or advise of a charge if this is the case.

Cazziemojo1975

I ordered the watch earlier this week and it arrived yesterday. It is a vibrating watch - so that I can get hourly reminders. But the vibration isn't working.


Thanks

Hintza

Cazziemojo1975 wrote: »

I ordered the watch earlier this week and it arrived yesterday. It is a vibrating watch - so that I can get hourly reminders. But the vibration isn't working.


Thanks

Send it straight back under DSR.

frugal_mike

The supplier should cover return postage too, since you have the right to reject the item under the Sale of Goods Act.

Cazziemojo1975

Sorry to be thick, but what is DSR pls? Thanks

cattie

Distance Selling Regulations=DSR

CynicalScotsman

Note: If you send it back under DSR you may be liable for return postage, depending on the T&C of the company. You have seven working days from delivery to notify a company in writing of your intent of returning under DSR

You have the right to reject this under the Sale of Goods Act as you have not yet accepted the item. A return under SOGA will ensure that you are not liable for return costs.

It may be easier to return using DSR even if you have to pay the return, depends on how helpful the retailer is being.

frugal_mike

CynicalScotsman wrote: »

Note: If you send it back under DSR you may be liable for return postage, depending on the T&C of the company. You have seven working days from delivery to notify a company in writing of your intent of returning under DSR

You have the right to reject this under the Sale of Goods Act as you have not yet accepted the item. A return under SOGA will ensure that you are not liable for return costs.

It may be easier to return using DSR even if you have to pay the return, depends on how helpful the retailer is being.

The distance selling regulations make the seller liable for return postage if the buyer has the right to reject the goods, irrespective of what the terms and conditions say.