Tesco Bank

neilsedaka

Is anyone else having trouble with Tesco Bank?

Internet Saver opened online six weeks ago. Setting up a direct debit to pull money from a Santander 123 account was part of the application process and is working.

Opened a second Santander 123 account but could not set up another direct debit with Tesco Bank because Tesco Bank have a technology problem that prevents them from setting up security questions on the account which has the knock on effect of them not sending out the temporary registration letter for online banking and no telephone banking either.

Opened a second Tesco Bank Internet Saver account by telephone which solved the problem of enabling another direct debit pulling money from the second Santander 123 account. But the same technology problem happened so no online banking or telephone banking or access to this second Tesco Bank account either.

The managers at Tesco Bank so far have no idea how to resolve the situation.

The Santander requirement of two direct debits per account is covered by direct debits with Yorkshire Building Society (old Egg customer). Tesco and Yorkshire are the only two that allow multiple direct debits as far as I know.

Ifts

neilsedaka wrote: »

Is anyone else having trouble with Tesco Bank?

At the moment everything with Tesco's Bank (fingers crossed) is working fine for me.
Setting up multiple DD's seems to be no problem.

The Santander requirement of two direct debits per account is covered by direct debits with Yorkshire Building Society (old Egg customer).

I also have 2 Santander 123 accounts, and for the 2 DD's (2 DD's each 123 acc) requirement I use my 1x Tesco Instant Access Savings and 1x Tesco Internet Saver.

Tesco Instant Access Savings < £1 from Santander 123/1 and 123/2
Tesco Internet Saver < £1 from Santander 123/1 and 123/2

The 2 Tesco's accounts also help me with the 2 DD's requirement of the Halifax Reward Acc.

The managers at Tesco Bank so far have no idea how to resolve the situation.

If you have not already done so try calling Tesco Bank Online support - (08456 000 873) - to see if they can help you out with the problem with setting up multiple DD's.

neilsedaka

Ifts wrote: »

If you have not already done so try calling Tesco Bank Online support - (08456 000 873) - to see if they can help you out with the problem with setting up multiple DD's.

Tesco are unable to set up any direct debits in addition to the one on each account that are already up and running as part of the application process. This is because Tesco can't enable online banking or telephone banking because they can't set up the security questions. I have already spoken with multiple managers including online support. They have no idea what to do other than refer the problem to their IT department who have not responded with any solution yet. Six weeks waiting and counting.