scottish power retaliating!

matelodave

If you "jump the gun" you have to face the consequences, not feel hard done by.

Consumerist

matelodave wrote: »

If you "jump the gun" you have to face the consequences, not feel hard done by.

I see we are going to be served up all the old [pathetic] arguments put forward by the banks against a more effective switching process.

wildheart83

To play Devil's advocate here, I've been on the phone to SP this evening chasing a refund owed from August 2013 for a previous account and whilst discussing the switch on the account to another supplier the agent advised I SHOULD cancel my DD and just pay whatever's outstanding since my next payment is due after the switch completed.

If your fixed rate runs out 31st January and you've paid January's DD I would probably have cancelled my DD too.

suttonsue

yangptangkipperbang wrote: »

Telling them that you are going to break the contract that you willingly signed up to doesn't mean that you can do it with impunity !!

No but I thought they might have mentioned what would happen if I did. Instead I just got the blurb about considering their plans. Because so many customer services people respond to queries I keep getting different answers. The last two I had were - it had been passed to complaints department so no change would happen in the meantime and also within minutes of that email, another one to say I'm now on a quarterly cash plan! So much for nothing will change. On dd's my next dd would be 2nd Feb and my switch is 13th Feb so it would indeed have just added to the refund which I may or may not receive for up to 3 months.