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Green Deal My Fusion Heating

Hi all, I'm after some advice on an issue regarding a new Gas condensing boiler that was fitted on 30th July 2013, by My Fusion Heating, I have just tried to contact the company that I went through as I have a problem with the diverter valve as when the hot water is on the radiators get a little hot, they have phoned me back and said its a chargeable repair


1 is this correct


2 is the government aware that this is going on


3 they will not send an e-mail about me that they have stating "data protection"

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