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Orange customer service fantastic

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dors01 Posts: 60 Forumite

22 January 2014 at 1:36PM in Praise, vent & warnings

I would just like to tell everyone that I have recently had absolutely brilliant customer service (on the phone) from (EE)Orange customer service.
Basically I have a contract with them for a while and I upgraded at the end of 2012 and signed a new 2 year contract.
After about 6 months or so I stopped getting service on my phone in my home and in my home area, OK I left it a while and this January I called customer services to see what could be done.
I had already done what the technical team wanted me to do such as try the SIM in a different phone, reset the handset etc.
The technical help team offered me a box which had to be plugged in to the router which I told them was not possible because there are already 4 things plugged in to the single plug socket in the hallway via an extension.
Anyway the customer service lady was fantastic, she allowed me to terminate my contract early with no fee and I kept the handset.
So in my opinion a definite PRAISE for EE customer services.
(I was polite and calm all the way through the conversations with different people as well which I think helped)

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Orange customer service fantastic

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