Private eye parking fee - what do I do

husheechee

Guys_Dad wrote: »

http://www.britishparking.co.uk/write/Documents/AOS/AOS_CoP_June_2013_update.pdf

13.1 Your approach to parking management must allow a driver who enters your car park but decides not to park, to leave the car park within a reasonable period without having their vehicle issued with a parking charge notice.
13.2 You should allow the driver a reasonable ‘grace period’ in which to decide if they are going to stay or go. If the driver is on your land without permission you should still allow them a grace period to read your signs and leave before you take enforcement action.
13.3 You should be prepared to tell us the specific grace period at a site if our compliance team or our agents ask what it is.
13.4 You should allow the driver a reasonable period to leave the private car park after the parking contract has ended, before you take enforcement action.

In order to check t&c applying to disabled spaces, you can argue that son was reading notice board, realised he could not park there and moved immediately. However, seems he got a windscreen ticket as you mention NtK. I would wait till the NtK arrives and see just how long he actually parked. If attendant got a ticket done in 2 minutes and stuck on windscreen, then he wins speedy operative of the month.

If no windscreen ticket, then you have got the NtK already.

Erm...since when has it been Parking Eyes car park or land?

Guys_Dad

husheechee wrote: »

Erm...since when has it been Parking Eyes car park or land?

In post #4, OP asked for a link to the BPA CoP re Period of Grace.

I supplied the link and relevant extract from the BPA CoP.

Whereas I agree with your comment, I was attempting to help OP rather than digress on BPA CoP, particularly when it can be interpreted helpfully.

frustrated_mum

Thank you for all the advice. I will wait for the notice to keeper and then send off a short letter to PE indicating I wish to appeal and the brief basis for this. I will put a draft on here first to make sure it is correct. In the meantime I am planning to write to the shop keeper where my son purchased an item and has proof of this and the owner of the land.

Coupon-mad

I will...send off a short letter to PE

No, you appeal to PE online as there is proof then that they received it - take a screen print at the time. And it costs you nothing. And PE can't pretend a letter has gone astray.

Can we see a 'broken' link (as you can't post working links yet) to a pic or scan of the windscreen ticket (car reg and PCN number covered of course)? They are quite rare as PE mainly deal with ANPR postal PCNs. Do you think this is likely to be a place where a security guard does the issuing of these 'tickets' or is there a PE employee infesting the site (rare)?

frustrated_mum

I am quite happy to put a photo of the ticket on this thread with the relevant details blocked out - if someone is able to explain how I do this as I am not very technical minded.

In relation as to whether it was a PE employee or a security guard I am unable to answer as my son came back to simply find the ticket on the car. My son has also been back to the exact space to look at the signs and there is no sign when you enter the car park and the nearest sign to where my son parked is over 100m away. But clearly although I will be using these points in my popla appeal my main grounds will be no pre estimate of loss and no contract etc.

frustrated_mum

I followed your advice and did a soft appeal to parking eye to get my popla code. I was not surprised to receive parking eye's letter to say that my appeal was unsuccessful. However I had also written to the land owner to express my disgust at the way this ticket had been issued. Two days after I received the letter with my popla code I received another letter from parking eye saying that the charge had been withdrawn. I contacted parking eye about the confusion over the two different letters and they confirmed that the charge had indeed been withdrawn and I have since had a letter from the owner of the land telling me that although their signs do comply with BPA code of practice as a gesture of good will they have cancelled the parking charge. So result and thank you for all the advice given not only on my thread but on this forum.