npower remains bottom of complaints league table - Consumer Futures

Consumerist

<Energy complaints information compiled by Consumer Futures> shows that npower continues to receive the highest number of complaints (253.1 per 100,000 customers), around eight times more than the best performing company, placing it bottom of the Big Six energy suppliers over the period July to September 2013.

Commenting on the complaints data, Audrey Gallacher, Director of Energy at Consumer Futures said:

"It’s very disappointing to see that since our last reporting period (April – June 2013), complaints about npower have increased from 202.5 to 253.1* – a rise of 25 per cent, keeping it at bottom place."

chanz4

I can see these going up also...so whats the new name going to be

Deltadawn_3

I am in the middle of changing from npower to another supplier.

After the 'Sorry to lose you' mail, today, I received this -

We've worked out your payment amount to take into account your future gas and electricity use and any outstanding balance. Please check the details below and let us know if anything is incorrect. Your Monthly payment amount will be £10.00.

Your Monthly payment amount

£10.00

This is made up of


Gas Monthly payment for future energy

£5.00

Electricity Monthly payment for future energy

£5.00

Payment Date (or on the next working day if this date falls at the weekend or on a Bank Holiday)

1st

First Payment Due

04/02/2014

If you have any payments due within the next 19 days, please continue to pay your existing amount until your new payment takes effect, unless otherwise agreed.

Wow - perhaps I should stay with them after all.
The quote for my next contract with them, was originally £132. per month.
:rotfl:

Consumerist

Deltadawn wrote: »

Wow - perhaps I should stay with them after all. The quote for my next contract with them, was originally £132. per month.

And if you stay with them, I've little doubt it will go right back up again the minute your back is turned.

Congrats on the switch. :T