We’d like to remind Forumites to please avoid political debate on the Forum.

This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.

📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

Made to Order gate on Internet

Hi, just need some advice please, as i recently ordered a handmade gate on the Internet, from someone, made to my required size.
I paid by card over the phone.
We discussed all my requirements, and on arrival the gate is poorly made, and has the braces the wrong way, which we discussed in detail, so i cant hang it. What are my rights, and if i return it tracked, how can i ensure a refund as was paid on my debit card? Thanks so much, Jane

Comments

  • InsideInsurance
    InsideInsurance Posts: 22,460 Forumite
    10,000 Posts Combo Breaker
    edited 21 January 2014 at 11:35AM
    Reject the goods under the sales of goods act for not being as described. The quality is much more subjective so focus on the braces not being where stated.

    They will refund back to source
  • WTFH
    WTFH Posts: 2,266 Forumite
    Have you contacted them yet to let them know what you are unhappy about?
    1. Have you tried to Google the answer?
    2. If you were in the other person's shoes, how would you react?
    3. Do you want a quick answer or better understanding?
  • arcon5
    arcon5 Posts: 14,099 Forumite
    Part of the Furniture 10,000 Posts Combo Breaker
    Why is the word sale (s a l e) being replaced with exclamaition marks? Seen it in multiple threads now

    Edit: interestingly it hasn't done it to my post, but has to the above post
  • unholyangel
    unholyangel Posts: 16,866 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    arcon5 wrote: »
    Why is the word sale (s a l e) being replaced with exclamaition marks? Seen it in multiple threads now

    Edit: interestingly it hasn't done it to my post, but has to the above post

    L-O-V-E was doing it too, not sure if it still is. Test: love

    ETA: ah its fixed :D They must have changed the parameters of the word filter.
    You keep using that word. I do not think it means what you think it means - Inigo Montoya, The Princess Bride
This discussion has been closed.
Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 352.4K Banking & Borrowing
  • 253.7K Reduce Debt & Boost Income
  • 454.4K Spending & Discounts
  • 245.4K Work, Benefits & Business
  • 601.2K Mortgages, Homes & Bills
  • 177.6K Life & Family
  • 259.3K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16K Discuss & Feedback
  • 37.7K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.