scottish power owe me money!

englishrivieralad

I left scottish power on november 26th, they received my meter readings on december 4th and its jan 20th and I'm still waiting for a final bill. I've got nearly £500 in my account so I'm well in credit. The call centre is a joke. Anybody know who i can make a complaint to?

greeneggsandham

I've just posted about this on a related thread; I've sent a complaint email to customer.services@scottishpower.co.uk, the address provided on the Scottish Power website that comes up when you google "scottish power complaint". I also cc'd it to social@scottishpower.com which another mse forum member posted in that thread, saying that people had had some success with that email address. So I tried both!
I switched from EDF to SP and the switch was completed on 30 October 2013. I submitted my final readings on 01 November. By 16 December I still hadn't had a final bill or a refund despite my account being £142 in credit so I called SP and was told I'd receive a final bill and refund by the end of the month. I got a final bill on 24th December (though it wasn't sent to me, I just found it by logging into my account) based on an *estimated* final reading. I spent an hour on hold this evening trying to get through to SP customer services, and finally gave up and wrote the complaint email instead. I said that if I don't receive a refund within 14 days I'll make a formal complaint to the Ombudsman!
Good luck and please let me know if you find a better way of contacting them!