Parking Eye - Debt Collectors Letter Received

Elephant01

Can someone help?

I received a parking eye letter in December for using the Morrison's Car Park in Stratford.

I saw a watchdog clip and read several posts (without realising the legislation changed in Oct 2012) and decided to ignore the letters.

I have now received a Debt Collectors Letter.

How should I proceed?

I have missed the PPC's appeals timeframe and have seen on forums that an increasing amount of people are now receiving Court letters for ignoring the invoice.

Is it too late to appeal/ask for POPLA code?

Elephant01

Forgot to mention that I did use the shop and just didn't realise I needed to get a parking ticket and then refunded at the till

Redx

read this https://forums.moneysavingexpert.com/discussion/4816822

tells you all you need to know

Lazos

Please follow Redx's advice and read the newbie threads, etc...

You say it was ParkingEye in december and now you have a Debt Collectors letter?! Are you able to go into more detail regarding the letter. The agency name? Is it definitely in reference to PARKING EYE and not another company?

Elephant01

Thanks RedX and Lazos.

I have read the Newbies thread and seen that the advice is either to ignore or robustly respond.

I am just trying to work out which would be the best course of action?

The parking agency is definitely Parking Eye and the Debt Collector letter is from Debt Recovery Plus.

Any help much appreciated

Redx

I suggest you give the dates below

incident date ?
was a windscreen pcn issued ? (I doubt it as its PE)
date of NTK ?
any other dates like first letter from DR+ ?

I assume you are the RK ? , if so was the driver a different person ?

try to answer what you can without giving away too many clues here

lastly, have you complained to the shop or retail park or landowner ? if not , why not ?

do you still have the shop receipt or bank statements ?

Elephant01

Incident date ? 4th November

A windscreen pcn issued ? No

I am unsure on date of NTK as I do not have my letters with me. Think it was around 2/3 weeks later.

I received my Debt Collectors letter this week.

I was the driver and the Registered keeper

I have bank statements to show I used the shop.

Have tried to complain via phone to store and not been successful.

Thank you

Redx

ok, well that date for the NTK is important as it had to be within 14 days of the incident (it probably was)

DR+ have got it because you ignored PE

had it been a different driver you could have reset the clock in order to get a popla code

my advice is that because you got nowhere with the shop manager, email the Morrissons CEO with copies of the receipt and redacted bank statements etc as an aggrieved customer, also any others showing regular patronage

I would also complain to PE anyway as RK (not driver) and provide the same redacted receipts and bank statements as well, as they usually drop the charge if the receipts are over £30 , it also tells you in that NEWBIES thread its never too late to appeal to the PPC

here is a typical RK appeal , but add that the driver was a customer of the shop and you have enclosed redacted paperwork to show this

Dear Parking Eye,

As the registered keeper of (reg) I'm in receipt of your parking invoice xxxxxx dated xxxxxx. I wish to invoke your appeals process as all liability to you company is denied on the following:

1) this charge is not a genuine pre-estimate of loss
2) your signage does not comply with the BPA Code of Practice
3) you do not have the authority or permission to issue invoices at this location
4) add your bit about the driver being a patron of the shop and redacted receipts enclosed etc here

These points and others will be raised with Popla should you not accept this appeal, and you will be expected to provide a full breakdown of of your alleged loss, and your full unredacted contract with the landowner.

If you do reject the challenge and insist upon taking the matter further I must inform you that I may claim my expenses from you. The expenses I may claim are not exhaustive but may include the cost of stamps, envelopes, travel expenses, legal fees, etc. By continuing to pursue me you agree to pay these costs when I prevail.

Please issue your cancellation within 35 days of this letter or supply a popla code to appeal to them.

Faithfully

time to get pro-active on this , but at no time infer or imply who the driver was

some of the above info was also contained in that newbies thread, or via links within it

edit

this is what that paragraph ACTUALLY said

If you have letters from any debt collector such as Debt Recovery Plus or Zenith or Roxburghe, and are on the face of it, too late to 'appeal',

then (if in England/Wales) appeal anyway to the PPC!

and as for the DC, either ignore them or robustly respond.

---

also this part too

Keep responding and insisting on a POPLA code and rattling their cage. It can get a charge cancelled, can get a POPLA code and also looks better if it does go to court.

spacey2012

Go in person and when they start saying we dont own the car park, look them straight in the eye and say, sorry, but you are lying to me, now do the decent thing and go to your office with this parking charge notice, log in to the parking eye site and cancel this charge as I have proved I am a genuine customer.

Elephant01

Thanks both!

I have now downloaded and printed off my bank statement to show that I did use the store on the date of using the car park.

I will be taking it into Morrison's with my Parking Eye letters and demanding a cancellation.

I will use the template you have provided to contact Parking Eye should this fail.

I will keep everyone updated on how I get on.

Redx

there are 4 morrissons threads listed in that sticky thread by coupon mad (via links in post #6) one or two of them gives the name and email of the CEO at morrissons

I suggest you note those details down and mention this at your meeting with the local manager, show them you mean business

but only email that ceo if you have to because you didnt manage to get it cancelled locally

ie:- give the local manager a chance, but name dropping wont hurt , will it ?

if they want the paperwork, let them take photocopies but KEEP your originals