EDF customer services

jackiegats

I would like some advice on how to proceed with an on-going problem with EDF but will need to provide a bit of background so please bear with me:

In January my Mum died - her gas and electricity were with EDF so I phoned them to let them know and gave my address for future correspondence.

The house was being cleared and sold so although EDF continued to send correspondence to her address it was not a problem until October when the house was sold. I contacted EDF again to provide final meter readings and give my address to them for the final bill.

Two weeks later I had not received a bill so contacted them again. I was advised the bill had gone to my mums address and they agreed to send it again.

I didn't receive anything until December when I received a threatening letter - sent to my address! I telephoned them again and after a long conversation and lots of apologies on their part I gave them my address again (as they claimed to have no record of my previous contact!) I was assured that a copy of the bill would be sent to my address.

Two weeks ago I emailed them to complain as I had still not received anything. I specifically asked them to acknowledge receipt of my email but received nothing. I finally received a letter in response to my complaint in which they were very apologetic (again) and said they would deduct £50 from the bill, which they claimed to enclose but didn't!!!

I feel a bit aggrieved that they have valued the inconvenience and their staff's total lack of competence in dealing with a customer at such a sad and emotional time at £50 but the money is not really the issue. I cannot believe how incompetent all four members of staff I have had the 'pleasure' of dealing with have been.

Any suggestions on how I can proceed with this and what my next step should be would be very much appreciated as I have just about had enough now.

Thank you