Advice on online purchase please

m00min

Hello,

I recently purchased an item on Amazon that was through a 3rd party. The sale was for a multi-pack of a product (15 of them) - the price was about 25% of other vendors, but not that unusual as camelcamelcamel report it as having sold for that price in the past.

I ordered the item and payment was taken. However, it was just a single item of the product that was delivered and not the multipack of 15. I contacted the seller (via Amazon) who have claimed that it was an error and the listing should have been for the single item. This price would make it very expensive compared to other sellers.

Although a refund has been has been offered, it is only for the cost of the product and not postage. My understanding is that not only should the initial postage costs be refunded, but also the return costs, since it the seller's fault (postage was not insignificant)

I'd appreciate a knowledgeable view on whether I should be refunded for all costs. Also, whether I could push for the advertised item (ie multipack) to be sold at the advertised price, since payment was taken, goods were dispatched, and (I believe) a contract was definitely formed.

Thanks in advance

unholyangel

Sale of goods act - if goods dont conform to contract then you're entitled to a full refund - including any delivery charge you have paid or postage you incur in sending them back (depending on value, may be worthwhile asking the retailer to send a courier to pick them up).

And loss of bargain is notoriously difficult to prove. What price did you pay?

paddyrg

Try Amazon A-Z, it'll be covered.

ThumbRemote

I'm doubt a contract was formed, as the goods you ordered weren't despatched.

As unholyangel says, you're entitled to all delivery charges back too.

m00min

Thanks all

unholyangel - I paid just over £20 and the price is now around £50

ThumbRemote - I don't think it can be that simple? Otherwise you could offer anything for sale, send something completely different and then claim no contract was formed as the ordered goods were never sent.

In any case, the seller has been constantly abrupt in response to my (polite) queries, so I'm going to return for a full refund and take my custom elsewhere.

marliepanda

m00min wrote: »

ThumbRemote - I don't think it can be that simple? Otherwise you could offer anything for sale, send something completely different and then claim no contract was formed as the ordered goods were never sent.

Well why would they do that? They'd only lose the postage money as stated they need to refund all your delivery charges.

So I guess if you enjoyed supporting the Royal Mail and annoying people you could do that.

mije1983

m00min wrote: »

ThumbRemote - I don't think it can be that simple? Otherwise you could offer anything for sale, send something completely different and then claim no contract was formed as the ordered goods were never sent.

If the contract is not formed until dispatch, then why go through all that hassle? Surely you just wouldn't dispatch anything, therefore no contract is formed anyway.

ThumbRemote

m00min wrote: »

ThumbRemote - I don't think it can be that simple? Otherwise you could offer anything for sale, send something completely different and then claim no contract was formed as the ordered goods were never sent.

Well yes you could. You'd eventually fall foul of Trading Standards for deliberately advertising products that you don't intend to fulfil, but they aren't going to be that interested in a one-off mistake.