Mystery Credit Card

Sparkles87

The card used to belong to Intelligent Finance, it's now been taken over by Halifax and shows on my Halifax online banking.

However, when I speak to Halifax they can't find the card number and therefore can't issue me a new card (old one expired in July 2013).

They can see the account balance but have no other information. I don't owe very much on this card but it has a high limit so it's stopping me getting another card to BT because it looks like I have lots of available credit open.

What can I do? I've been phoning around different Halifax numbers for months!

opinions4u

What can I do?

Ring the number on the card?

Complain?

http://www.halifax.co.uk/contactus/how-to-complain/

Try the online form.

aleph_0

http://www.if.com/contactus/default.aspx

Gives a phone number. I'd guess the card isn't a proper 'halifax' card, as such, but is just in the same system (you can view Bank of Scotland accounts from halifax online banking, but I don't think you can manage such accounts by calling halifax.

jonesMUFCforever

A quick Google search gave me a tel number of 0845 600 6081 or 0131 5499012
And Intelligent Finance
Po Box 17316
Edinburgh
EH12 1AY
as an address.

Sparkles87

Have tried all the Halifax and Intelligent Finance listed numbers and never get anywhere so I think complain is the answer. The number on the back of the card is never answered.