British Gas - Electricity Transfer has taken over 6 months!

chris1012

Since August 2013 - I have had multiple conversations via telephone and emails with British Gas.


A little background -


In August 2013 I decided to take advantage of the direct debit dual fuel deals and decided to go for the dual fuel guaranteed price offer which would last me until Nov 2014.


Within 2 weeks of putting the order online my stage of the transfer process hadn't progressed which prompted me to call British Gas.
Without going into too much details - 15 calls/email later within a space of 3 weeks and multiple mix ups through British Gas's error, I was still at the same stage.


I then tried getting managers to contact me and through false hopes and more waiting, it took me into the end of September and still I had no progress at all.


In October I decided to email complaints and the director of complains and again through chasing them a few times via email, I finally got a manager from the complaints team to take charge.


She has been helping me since then and believe it or not, My order has been re-processed since November another 3 times with no further progress as per August.


I spoke to her earlier this week and all she could do was apologise and say its problem with there systems and its been escalated to their tech team and when dealing with compensation, it will all be noted.


I find this whole episode unacceptable and unfortunately as my current electricity provider hasn't changed since August due to false transfer dates multiple times, I have made a significant loss being on a variable tariff.


After 2-3 months I decided to stick this out as if I went to a new provider their compensation would not of obviously applied to a new provider.


Currently I am just waiting it out while being incurred a high rate. If you was in my position what would you do?


Thanks

Consumerist

chris1012 wrote: »

Since August 2013 - I have had multiple conversations via telephone and emails with British Gas. . . . Currently I am just waiting it out while being incurred a high rate. If you was in my position what would you do?

If it has been more than eight weeks since you complained then you can refer the complaint to the Ombudsman Services: Energy.