Can retailers cancel agreement?

davehomebrew

Thanks for the suggestions. Problem is it's too heavy to lift out of the house, for an elderly lady living on her own. Also too heavy for me to lift on my own, and I live a long way away. The council will collect for a fee, but only if it is outside the house.

rustyboy21

Haven't they got some recourse through WEEE?


Sorry, just checked, this scenario is not classed as waste so not included.


http://a0768b4a8a31e106d8b0-50dc802554eb38a24458b98ff72d550b.r19.cf3.rackcdn.com/LIT_7606_d08a89.pdf


OP Speak to the council. Mine WILL remove from inside the house, when disabled/elderly people are concerned. They may just ask for a waiver to be signed, so no come back if any damage to your walls/floors etc.

McKneff

davehomebrew wrote: »

Thanks for all of your comments, here is a fuller story of events.

Machine was ordered and paid for instore at an Argos branch. Part of the agreement was to take away the old machine, which was paid for at the same time, and the payment appears on the same receipt. We were told that the old machine would be taken away separately. When they delivered the machine, there was no mention of picking up the old machine, which was unplugged and ready to go in another room. There was/is no access problem, it's on the ground floor of a house close to the front door. When she did not hear about the collection, she phoned Argos, who then said that the machine should have been collected at the time of delivery - news to us! They then said it was not possible to collect the machine as it should have gone at the time of delivery. They said they could or would refund the collection charge, which she did not agree to.

This afternoon I spoke to someone at head office and I said that they were in breach of contract and that they had a legal obligation to collect the machine. The agent spoke to her supervisor and insisted that they did have the right to refuse.

There is no get-out clause on the receipt, so I don't know what their basis of arguement is. It would not cost a fortune to get it removed, and it looks as if it will be down to us. Very inconvenient, as I live a fair way away, she has no other family nearby, and I would find it difficult - maybe impossible - to do it on my own. I am very tempted to take legal action as it's a matter of principle as much as anything else. Any more thoughts on this would be welcome.
Thanks.

It is more like she mis heard, if there was no mention of taking the old machine away, why didn't she mention it. I would have done automatically. Even if I was under the impression that it was going to be a different day I would have asked if they had any idea when it would be picked up


It makes no financial sense for it to be picked up on another day, 2 men, say 2 hours, at least fifty quid, come on yu have to be sensible here. Ask her to get two neighbours to see if they can move it out front, put a for sale sign of £20 on it, it will disappear overnight. Guaranteed lol

McKneff

Were you with her when she bought it.


You said 'We were told' ????

CoolHotCold

I had a problem with a broken washing machine.


Put an Ad on Gumtree and within the day I got 4 offers of pickup. Chose the first and 3 burley men came and collected. Costed me nothing except 5 minutes listing it.

Brooker_Dave

davehomebrew wrote: »

Thanks for the suggestions. Problem is it's too heavy to lift out of the house, for an elderly lady living on her own. Also too heavy for me to lift on my own, and I live a long way away.

How did it end up in another room then?

Summon your strength and leave it at the end of the drive, as others have said it will disappear in a matter of hours.

hollydays

I'd ask to make an appointment with the manager, in person or by phone and explain the inconvenience to the elderly lady. It's just not good customer service.

browneyedbazzi

davehomebrew wrote: »

Thanks for the suggestions. Problem is it's too heavy to lift out of the house, for an elderly lady living on her own. Also too heavy for me to lift on my own, and I live a long way away. The council will collect for a fee, but only if it is outside the house.

Have you spoken to the council and explained the lady's situation? For most people the council will only collect bulky goods left kerbside, but if a person is elderly/disabled some will make exceptions and collect from inside.

davehomebrew

Persistence pays off. I didn't give up, I slated them on Facebook and the outcome is that they apologised and have agreed to pick it up next week. Result.

McKneff

Yeah, right......