Not Parking, but how not to treat your customers by Lidll

kirkbyinfurnesslad_2

Seems to be a common occurrence in cheaper supermarkets (people getting abuse by staff)

http://www.dailymail.co.uk/news/article-2541183/Shocking-moment-smirking-female-shop-assistant-Lidl-racially-abuses-Muslim-customer.html

4consumerrights

Dreadful- I've had a few spats with Lidl's staff before but nothing compared to that.

Redx

a £100 "fine" isnt good enough in this case

do we send out a PCN I ask myself ? ( Profanity against Customer Notification)

Big_Bad_Dad

I shop in both Lidl and ALDI and can say I've never had an issue with the staff, and by that I mean these two stores across several towns. This is more the behaviour you'd expect at a disreputable seven-day shop with its low quality brands, high prices and miserable staff unwilling to ask if you'd like your receipt (yet demand it if you wish to return your products).

The worst incident I had in a Lidl was with one unpleasant woman serving who was evidently biting her tongue over the fact that my son, then three, was being a bit mischievous thus slowing me down at the check-out. The friend I was with noticed it and told me later he believed it was "understandable, as there were customers waiting" to which I replied that my son comes first before everything else on this planet, and if she didn't like it, she could look for work somewhere else - but she was near the knuckle with her unforgiving dirty looks, if she were to so much as breathe beyond that I'd have reported her and yet she worked there from Day One. Most people know her to be the weakest link anyhow but normally check-out staff are friendly with my boy and other children. You can't expect a toddler to act like an adult.

It's the odd person that spoils it for the wider business and the majority of good diligent employees at Lidl.

sharnad

Big_Bad_Dad wrote: »

I shop in both Lidl and ALDI and can say I've never had an issue with the staff, and by that I mean these two stores across several towns. This is more the behaviour you'd expect at a disreputable seven-day shop with its low quality brands, high prices and miserable staff unwilling to ask if you'd like your receipt (yet demand it if you wish to return your products).

The worst incident I had in a Lidl was with one unpleasant woman serving who was evidently biting her tongue over the fact that my son, then three, was being a bit mischievous thus slowing me down at the check-out. The friend I was with noticed it and told me later he believed it was "understandable, as there were customers waiting" to which I replied that my son comes first before everything else on this planet, and if she didn't like it, she could look for work somewhere else - but she was near the knuckle with her unforgiving dirty looks, if she were to so much as breathe beyond that I'd have reported her and yet she worked there from Day One. Most people know her to be the weakest link anyhow but normally check-out staff are friendly with my boy and other children. You can't expect a toddler to act like an adult.

It's the odd person that spoils it for the wider business and the majority of good diligent employees at Lidl.

You think people working on checkout would be used to badly behaved children at the tills

Big_Bad_Dad

sharnad wrote: »

You think people working on checkout would be used to badly behaved children at the tills

Absolutely, should be in their training manual!

But my boy really wasn't "badly behaved", he kept just running away because he wanted to sit on a chair by the exit, but I needed to have him closeby when I paid that was all...!

Coupon-mad

That's normal behaviour - I have 2 boys and unless they are the quiet type, they simply cannot sit down like girls do. I have 2 girls as well so can speak from experience. It always used to make me laugh when at playgroup/nursery, it was expected of inexperienced Nursery Nurses that my boys would sit down and 'colour in'. They had got to be joking - boys climb, run, shout & kick a football about (all normal). Little lads do not sit quietly for story time or colouring in - nor at a till!