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Fined for not being on the DVLA Database!
Comments
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Do check that the vehicle's registration number has been entered correctly. Specially checking that 0 and O (zero and the letter O) have not been mistyped.0
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Personally I would still change insurer (assuming it's not a typo).
If they are this bad at admin then what sort of service do you think you'll get if you have a claim?0 -
frankieMac wrote: »I have my car insurance with Hastings Direct. For the past two years I have been hassled by the DVLA because they say I am not on their insurance database and therefore not insured! I have twice contacted Hastings and asked them to get me put on the database and asked why this is happening. I didn't get a satisfactory reply. Now it has happened again and this time I have been fined £100 even though I am insured. I have had to complete an appeal form giving my insurance details but they still say I have to contact my insurer and get them to put me on the database!
Chang insurer you may say, but they do give me a good rate and it wouldn't resolve the problem. Have any others had the same experience?
Hi frankieMac,
Thank you for posting, we are very sorry to hear about this issue. Can you please contact us directly and supply your policy details so that we can help you get this matter resolved? help@hastingsdirect.com
Many Thanks,
Jamie“Official Company Representative
I am the official company representative of Hastings Direct. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"0 -
Wouldn't it be Advantage Insurance (The underwriter) who has to upload to the MID not the broker
Admittedly in the case of hastings they ARE advantage.0 -
FYI, you can check if a car is insured and on the database at http://www.askmid.com0
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