Help!! I'm getting conned left, right and centre by Aria

Debt_Free_Chick

TheChillPill wrote:

Couple of posts while I was writing mine there, but just a quick comment regarding what 'Debt_Free_Chick' wrote - he didn't *return* the item, he *rejected* it - that is a very different issue in this context.

Is it, though, in order to get the consumer protection under the Sale of Goods Act? I thought that the item had to be faulty, not fit for purpose or not as described ... hhmmmm

TheChillPill

Yes, because until the customer accepts the goods, the onus remains on the seller. If the goods were accepted, and then later rejected then it comes down to the reason for rejection (i.e fault, not as described etc). In this case, he never accepted them at all and is therefore entitled to a full refund - he doesn't even need to give reason if he doesn't want to.

Debt_Free_Chick

Actually, it looks as if the law is different - well you learn something new everyday

Helpful advice here from the DTI

TheChillPill

Was just reading that myself! :-D

The changes appear to work more in your favour now anyway, so it still boils down to the fact that you shouldn't be penalised by Aria.

TheChillPill

Just to save anyone going through that incidentally, this is the bit you need to know;

"The consumer has a cooling off period in which they can withdraw from the contract for any reason. The cooling off period begins as soon as the order has been made and ends, in the case of services, seven working days after the day the order was made, or in the case of goods, seven working days after the day of receipt of the goods"

kmkmkm

Good stuff, looks like I might get a full refund. I've given up on the postage, but it's looking good for full refund on the monitor. Thanks for everybody's help.

TheChillPill

Its of course up to you, but I would press for the postage too. Depends whether you feel it's worth your time really

kmkmkm

I'll give it my best shot. It's only £11 but it's the principle (that I tried to cancel straight away). Hopefully they will refund it as a goodwill gesture.