Experian Statutory credit report problem!

iAMaLONDONER

I just applied for my Credit report- the £2 one and got this message

wrote:

Sorry there has been a problem

Unfortunately your application for a credit report has not been accepted because there is a problem with the service. (Code MR02)

Your card has been debited, please contact our Customer Support Centre using the following details to complete your Credit Report request.

Please quote your payment reference: XX

Customer Support Centre
PO Box 1135
Warrington
WA55 1EP

I filled out the online form..does anyone know if it takes long to resolve these issues?

Tixy

I doubt anyone can advise without you knowing what the problem is.

Have you contacted customer support? what have they said? or did you contact them by email and they haven't replied yet?

iAMaLONDONER

Tixy wrote: »

I doubt anyone can advise without you knowing what the problem is.

Have you contacted customer support? what have they said? or did you contact them by email and they haven't replied yet?

I emailed them and got an automated response saying they'll try and reply within 2 weeks (despite taking my money immediately of course!)

I was hoping anyone who's had trouble getting their report could share their experience.

Also Experian say the only way you can resolve the £2 report issues is via email or post!

Experian_company_representative

Sorry you've had a problem iAMaLONDONER. We're currently investigating this so if you can [EMAIL="uksocialsupport@experian.com"]get in touch using this email address with details[/EMAIL] that would be really helpful.

Thanks
James

iAMaLONDONER

Experian_company_representative wrote: »

Sorry you've had a problem iAMaLONDONER. We're currently investigating this so if you can [EMAIL="uksocialsupport@experian.com"]get in touch using this email address with details[/EMAIL] that would be really helpful.

Thanks
James

So you want me to email uksocialsupport@experian.com even though I've already emailed consumer.helpservice@uk.experian.com ?

brunomartelli

i just joined - the site wont recognise my username and password and whn i go to the forgotten login page it says :
"The information you entered does not match our records, please try again."
and then directs me to an 08 number.

is this a scam to run up call charges??

brunomartelli

- oh I just had an email saying that they should respond within 2 weeks. - Seriously 2 weeks for a login?? - that means that the 30 day trial will be 50% over by the time I'm able to look at it. Is this a scam??? seems like a scam...

Ant.Evs

brunomartelli wrote: »

- oh I just had an email saying that they should respond within 2 weeks. - Seriously 2 weeks for a login?? - that means that the 30 day trial will be 50% over by the time I'm able to look at it. Is this a scam??? seems like a scam...

Oh dear.. another one who thinks the world and their dog is out to scam them.

Just phone the number.. Things sometimes go wrong with websites. they are not out to scam you. Get a grip for god sake.

https://www.saynoto0870.com will provide you with a freephone number if your to tight to call a 0845 number

brunomartelli

Ant.Evs wrote: »

Oh dear.. another one who thinks the world and their dog is out to scam them.

Just phone the number.. Things sometimes go wrong with websites. they are not out to scam you. Get a grip for god sake.

Company offering a service, not free
- maybe it's just me but every single other website that I've ever had to enter my name, address, credit card etc. details into has instantly send some sort of confirmation email...For example, joining this forum got me an email confirming my username instantly.

After 2 hours all I've gotten from Experian is an email exhorting me to join--- i just did. And they are seriously expecting me to pay £15 a month for them to deal with my credit history -come on!

Or do you think that the £15 is for webdesign?

iAMaLONDONER

brunomartelli wrote: »

Company offering a service, not free
- maybe it's just me but every single other website that I've ever had to enter my name, address, credit card etc. details into has instantly send some sort of confirmation email...For example, joining this forum got me an email confirming my username instantly.

After 2 hours all I've gotten from Experian is an email exhorting me to join--- i just did. And they are seriously expecting me to pay £15 a month for them to deal with my credit history -come on!

Or do you think that the £15 is for webdesign?

So have you phoned them?

Experian_company_representative

iAMaLONDONER wrote: »

So you want me to email uksocialsupport@experian.com even though I've already emailed consumer.helpservice@uk.experian.com ?

Yes please.

James