CO-OP Bank Letter Not Acting in accordance with Credit Act (compensation?)

antrobus

StirlingDave wrote: »

Here's that article:
http://www.thegrocer.co.uk/companies/supermarkets/the-co-operative-group/programming-error-to-blame-for-co-op-banks-400m-bill/356022.article
.....

So another Co-Op Bank IT failure basically.

Interesting how they blame one 'computer programmer' who got his 'sums wrong'. Now be honest, Mr Co-Op, you just didn't test this bit properly, now did you?

monkeyclown

has anyone heard anything yet? they sent the letter to me December last year, which said they would be in touch soon and yet almost July and still nothing. has anyone else heard anything?

ingleg

Remediation to begin in about a month.

Gusboll

ingleg wrote: »

Remediation to begin in about a month.

I sent a letter of complaint re the delay in hearing anything, and got a reply last week stating that they still did not know when anything will be settled.

monkeyclown

its now been 9 months since they contacted me, and not a peep since!! and people wondered why this bank was going down the drain. terrible customer service, no wonder all their customers are leaving.

i couldnt care less what the outcome is, but its terrible customer service to say there is an issue with your account we will be in contact soon and then not say anything more for 9 months. worst is i called and got told, you will be contacted in due course.

helpful, its not like i gave you 9 months before i decided to contact you...

Kryzstofer

Any update with this?

loopdaloop

I spoke to them the other day & they are still deciding what to do. They've sent me apologetic letters in the interim. I would advise everyone to contact them to remind them.

meer53

loopdaloop wrote: »

I spoke to them the other day & they are still deciding what to do. They've sent me apologetic letters in the interim. I would advise everyone to contact them to remind them.

I'm sure they know that it's on their "to do list"

People writing letters asking whats happening will just add to their pile of "to do stuff"

Counterproductive.

dunstonh

loopdaloop wrote: »

I spoke to them the other day & they are still deciding what to do. They've sent me apologetic letters in the interim. I would advise everyone to contact them to remind them.

I doubt sending them more administration which will take up resources and time and delay this further is going to be a good idea.

The outcome will be agreed between them and the FCA and once that is done, the work will be carried out and the FCA informed of progress.

Gusboll

The scandal here is that after telling people that they would be contacted "in due course" there has been nothing heard for 10 months! Everyone should be bombarding them with complaints otherwise they will never change.