SVP.co.uk - HELP!!!

BeerBelly

Hi everyone,

I ordered some goods (3 items) from this site.

Only 2 of the items arrived (the cheap ONES) in the one package from City Link. City link say they only record the package/s total (the items were in one city link bag/package) and they do not check or tell how many items are in each package. I am missing the digital camera that is for my mums birthday in a few days.

I then Phoned SVP, but get a message after a while - the mailbox is full and cant store any more messages.

I also filled out and emailed their online system - when I go into to track this query it says Status is closed???

Maybe Im getting paranoid, but the cheap mem card and another packages was included but not the digital camera - seems fishy!
:mad:
I have confirmation leading up to delivery saying it was checked and packed COMMENTS
[9083] Ordered with supplier.
Updated by: Simon C (25-06-2007 12:41:11)



I have this information - Can I find a head office number at all?

SVP Communications
Registered Office:
Unit 9, Torbay Business Park,
Woodview Road,Paignton,
Devon TQ4 7HP

Company registration number: 4633448
VAT number: 750 5390 39

I paid by PayPal - what can I do to contact these SVP people and/or can I get my money back from anywhere if I dont hear anything or receive the goods?

What would you guys too - hope Im being paranoid, but something doesn feel right here! Been shopping online for 8 yrs no probs.

deanos

SVP have great customer service dont worry, i would try phoning or emailing again

Write to SVP , Unit 9, Torbay Business Park, Woodview Road, PAIGNTON TQ4 7HP, England.
iii. Telephone 08707 66 91 66 (+44 1803 665 333 from outside the UK). Please note that the telephone line is manned from 9.00am to 5.30pm UK time Monday to Friday.

BeerBelly

Really?

Ive just found their other number:

Tel: 01803 665333

But rings for about a minute then goes to same mailbox is full, sorry, goodbye

manned from 9.00am to 5.30pm UK time Monday to Friday.

= I dont think it is manned.

Also my email logs are closed without getting a reply.

Have you got through to them before? Juist wondering? If its me, will issue a full apology!

Poppycat

I agree with deanos give them some time they are usually good at sorting things out

I have used there online support and they were quick

http://svp.co.uk/helpdesk/index.php

BeerBelly

Looks like I jumped the gun:

The camera comes straight from our suppliers. I will pass the email on to the dept that deal with the suppliers and they will then email you to give you a time limit.
Regards,
Nathan

Can't belive I got that paranoid!!

EXCEPTIONAL PRICES!

Will have to post a nice recommendation in another thread now!

Thanls for the replies Deano/Poppy

Poppycat

LOL good to hear its just an oversight, its very easy to jump the gun, been there and done that, lol

BeerBelly

Ive surpised myself on thos one - sound like my technophobe mum and dad!

Thanks for the reassurance!

grannybroon

Hi

Just caught up with this one tonight. I have ordered quite a few times with SVP and no trouble with goods at all (mainly blank media or a memory stick - nothing quite as big as a camera). Glad it has resolved itself and sorry you have had a bit of a trauma.

GB

quickstepqueen

Glad you got sorted. SVP IMHO are more than excellent at sorting problems out. My OH has been dealing with SVP since Steve started up and when the occasional problem occurs they are only to happy to get it resolved asap.

When a problem does occur it is very easy to jump and think the worse (which is usually what I do! lol) but just glad in this instance it got sorted all ok.