Problem with Aviva Mortgage protection insurance

Coolpenguins1

Hi
I really hope someone would be able to advise what i can do in the situation where i have held 2 mortgage protection policies with Aviva for many many years and when the time has come to make a claim on these as i have been made redundant they have tried every avenue to not pay out. I have complained about their reasons and explained my side of the story. Aviva asked if i had any insurance for other loans. I don't have any loans so obviously answered no. In conversation with them i mentioned a credit card and they claimed this prejudiced my policies and are refusing to pay out for non disclosure as i answered no to a loan question, even though the policy concerend is a fixed payment regardless of any other insurances you have and it doesnt impact it anyway. i have a case open with the ombudsman but this isn't gong to be a quick process. i feel like i have no where to turn and Aviva can pretty much do what they like and get away with not honouring their obligations. any advice would be very welcome

Quentin

You do have the FOS to turn to, which as you say won't be quick.

Alternatively you can use the courts, though that is going to be a long process too, and can be expensive unless you win your case.

You need to let the FOS take its course - at least whatever the outcome that won't cost you anything.

dunstonh

Aviva asked if i had any insurance for other loans.

Standard question. They have to ensure that you do not exceed limits.

The rest of it sounds pretty poor service based on what you have said.