Switching energy supplier- outstanding balance

Coombies

Hi there,

I am hoping to change my energy supplier to a fixed rate as advised by Martin. However i have an outstanding balance with my current supplier as my payments over the winter have not quite covered cost but this should balance out over the summer. If i change suppliers is this balance carried over to my new supplier or will i be expected to pay it off if i leave my current supplier? hope this makes sense

Bluebirdman_of_Alcathays

It's normal to be in debit over winter, if payments have been set up to properly match consumption you should have a 0 balance in spring, and then build up credit over the summer.

You will be expected to pay off the final balance before you can move.

matelodave

If you are on a credit meter then you will have to pay the balance - there is no mechanism to transfer your debt to the new company and the old one can object to the transfer if there is anything outstanding - they have to inform you why they are objecting and you can pay the bill and they'll withdraw their objection..


It's different if you've got a pre-pay meter insofar as there is something called the debt transfer protocol which allows a debt of up to £500 per fuel to be transferred to the new company, but only if they are happy to accept it. You don't have a legal right to transfer but the big six have signed up to it, some of the smaller companies might not allow it

Coombies

ahh i see, thank you both for your help