Should I go straight to the Ombudsman?

maggy50

stevedresden wrote: »

Jackpot!


Letter just came today with my offer. It's about £80 short of what I calculated, but in the scheme of things that hardly seems worrying about. I was adding up 11 years of DDs from bank statements manually so it's possible I made some mistakes.


Claim upheld! £3k (including interest)


Thanks for all your help and advice everyone.


As it seems MRP outcomes aren't often positive I should clarify that this was RBS and the MRP was taken with Nat West ion my first mortgage in 1995 - and then cancelled when I moved in 2006 - so also a very old claim.


Don't give up hope folks, even if the local experts on here are not hopeful you have a chance, you have nothing to lose by filling in the form..

Well done :T
Many people have been subjected to '' Devils Advocate '' reasoning which to the novice is off putting but as you say you have nothing to lose by just making a complaint if you feel you have a relevant reason.

stevedresden

Even though my claim was so old, I suspect that this may have been one of the reasons they upheld.

1995 was around the time that Nat West started to give their advisers targets to up-sell as much stuff as they could once they had a punter in their clutches. I met a few people later on who had left the consumer banking industry around that time because the environment was so horrible. They felt forced by their bosses to sell products at any cost to meet their personal targets (but ultimately their bosses targets!) and it all got a bit unethical.