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Increasing credit card limit

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Hello!

I'm thinking about shuffling around some of my credit, lowering my credit limit on one card and increasing on another. The card I would like to increase is with Santander. I called them and was told that they couldn't increase my limit over the phone, but I could write to a special credit limit office to request a review.

Has anyone ever done this? What should I put in a letter to ask for an increase?

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